Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.
Overview:
As a Senior Customer Success Manager, you will own a portfolio of complex, strategic customers and partner with them to achieve their business objectives, maximize the value of their investment in Simpplr, and build long-term successful partnerships.
The ideal candidate combines strong commercial acumen with technical curiosity and a proactive mindset. They are comfortable engaging executive stakeholders, navigating complex customer environments, and helping customers realize measurable value from their investment in Simpplr.
As Simpplr continues to grow globally, we are expanding our Customer Success team and creating a new Senior Customer Success Manager role. This is an exciting opportunity to join a high-performing team and take ownership of a portfolio of complex, strategic customers across the US and EU market.
Simpplr is a Series D, AI-powered Employee Experience platform that has raised over $131M in funding and is the only 4x Leader across Gartner, Forrester, IDC, and G2.
For individuals looking to accelerate their career, this role provides significant opportunities for learning, growth, visibility, and progression.
Key Responsibilities:
In this role, you will be responsible for driving customer outcomes, value realization, retention, and growth across a portfolio of complex, strategic customers. Key responsibilities include:
Qualifications:
Benefits:
Join our team and make a significant impact on the success of our clients while advancing your career in customer success management!
We value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview
Our process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!
If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.
At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.
Partner with customers after implementation to understand their fleet needs, build success plans, drive renewals, explain platform capabilities, and resolve issues while coordinating across Sales, Support, Sales Engineering, and Product.
Guide enterprise customers through digital transformation and adoption of real-time operations, building executive relationships, coordinating post-sales teams, and driving measurable business value, renewals, and growth.
Own post-sale relationships for enterprise and mid-market customers, driving onboarding, product adoption, measurable value, renewals, and account growth while helping shape the customer success function.
Lead adoption and value realization for complex global customers by transforming engineering workflows, training teams, proving business impact, and coordinating account teams through renewals and growth.
Lead adoption and value realization for complex enterprise customers by transforming engineering workflows, coordinating account teams, and proving business impact while owning retention and renewals.
