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Seasonal Live Services Agent

๐Ÿ•’ 11 days ago
Customer SupportProblem-solvingActive ListeningCRM Systems

๐Ÿ“œ Description

  • Speak with customers over the phone, addressing their needs from start to finish.
  • Maintain an empathic and supportive tone in all interactions.
  • Provide information on scheduling options and service advantages.
  • Find creative solutions for customer issues using a network of service partners.
  • Guide customers to the best service match and book appointments.
  • Train and mentor new team members to uphold customer-centric values.

๐Ÿ› ๏ธ Requirements

  • Proven customer support or client-facing experience.
  • Strong contact handling skills across phone and email.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.

โœจ Benefits

  • Flexible time off with learning and development opportunities.
  • Comprehensive onboarding and leadership training programs.
  • Medical
  • Dental
  • Vision
Full job description

Join ServiceTitan's Live Services team as a Seasonal Live Service Agent I, where you'll provide exceptional customer experiences and innovative solutions in the home services industry.

Description

  • Speak with customers over the phone, addressing their needs from start to finish.
  • Maintain an empathic and supportive tone in all interactions.
  • Provide information on scheduling options and service advantages.
  • Find creative solutions for customer issues using a network of service partners.
  • Guide customers to the best service match and book appointments.
  • Train and mentor new team members to uphold customer-centric values.

Requirements

  • Proven customer support or client-facing experience.
  • Strong contact handling skills across phone and email.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.

Benefits

  • Flexible time off with learning and development opportunities.
  • Comprehensive onboarding and leadership training programs.
  • Medical
  • Dental
  • Vision
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