🕒 yesterday
As a Retention Specialist, you will manage high-risk customer accounts, develop proactive retention strategies, and coach Customer Success Managers to mitigate churn effectively.
Product Success Specialist, Virtual Agent
🕒 5 days ago
Customer SuccessAccount ManagementSolutions EngineeringTechnical Configuration
📜 Description
- Own the end-to-end onboarding experience for new Virtual Agent customers.
- Run tailored product demonstrations using customer data to showcase value.
- Drive high-quality usage of Virtual Agents and track adoption metrics.
- Manage customer relationships with a focus on retention and ROI demonstration.
- Handle technical support and troubleshoot configuration issues.
- Collaborate with cross-functional teams to improve onboarding and feature adoption.
🛠️ Requirements
- 2–4 years of experience in customer success, account management, or solutions engineering.
- Proven track record of managing post-sale relationships.
- Comfort with technical configuration and troubleshooting.
- Strong communication skills to simplify complex concepts.
- Data-driven mindset to prioritize tasks based on adoption metrics.
- Self-starter who thrives in fast-paced environments.
- Experience in the home services industry is a plus.
- Proficiency in Salesforce or similar CRM tools is a plus.
✨ Benefits
- Company-paid medical
- Dental
- Vision for you and your dependents
- RSP match and employee assistance program.
- Parental leave and support, including adoption reimbursement.
- On-demand maternity support and free breast milk shipping.
- Financial planning tools and ample learning opportunities.
Full job description
Join ServiceTitan as a Product Success Specialist for the Virtual Agent, where you'll drive customer activation and optimize their experience with our innovative AI product.
Description
- Own the end-to-end onboarding experience for new Virtual Agent customers.
- Run tailored product demonstrations using customer data to showcase value.
- Drive high-quality usage of Virtual Agents and track adoption metrics.
- Manage customer relationships with a focus on retention and ROI demonstration.
- Handle technical support and troubleshoot configuration issues.
- Collaborate with cross-functional teams to improve onboarding and feature adoption.
Requirements
- 2–4 years of experience in customer success, account management, or solutions engineering.
- Proven track record of managing post-sale relationships.
- Comfort with technical configuration and troubleshooting.
- Strong communication skills to simplify complex concepts.
- Data-driven mindset to prioritize tasks based on adoption metrics.
- Self-starter who thrives in fast-paced environments.
- Experience in the home services industry is a plus.
- Proficiency in Salesforce or similar CRM tools is a plus.
Benefits
- Company-paid medical
- Dental
- Vision for you and your dependents
- RSP match and employee assistance program.
- Parental leave and support, including adoption reimbursement.
- On-demand maternity support and free breast milk shipping.
- Financial planning tools and ample learning opportunities.
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