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Manager, Software Engineering - Contact Center Pro

πŸ•’ 14 days ago
Software EngineeringTeam LeadershipAgile Methodologies.NET

πŸ“œ Description

  • Lead a team of 13–14 engineers focused on calls, messages, and Contact Center Pro.
  • Drive execution, technical excellence, and team growth while leveraging AI for customer solutions.
  • Develop engineers through coaching, feedback, and structured growth plans.
  • Define and execute quarterly plans for timely, high-quality feature delivery.
  • Provide hands-on technical leadership across architecture and development best practices.
  • Collaborate cross-functionally with senior leadership, product, and UX teams.

πŸ› οΈ Requirements

  • 10+ years of software engineering experience, including 5+ years in engineering leadership roles.
  • Proven ability to lead agile teams and deliver results.
  • Strong technical foundation in modern frameworks, with hands-on experience in .NET/C# preferred.
  • Excellent communication and collaboration skills.

✨ Benefits

  • Company-paid medical
  • Dental
  • Vision with 100% employer paid options
  • FSA and HSA, 401k match, and telehealth options.
  • Parental leave and support, up to $20k in fertility services.
Full job description

As an Engineering Manager at ServiceTitan, you'll lead a team of engineers to drive execution, technical excellence, and innovation in our Contact Center Pro platform.

Description

  • Lead a team of 13–14 engineers focused on calls, messages, and Contact Center Pro.
  • Drive execution, technical excellence, and team growth while leveraging AI for customer solutions.
  • Develop engineers through coaching, feedback, and structured growth plans.
  • Define and execute quarterly plans for timely, high-quality feature delivery.
  • Provide hands-on technical leadership across architecture and development best practices.
  • Collaborate cross-functionally with senior leadership, product, and UX teams.

Requirements

  • 10+ years of software engineering experience, including 5+ years in engineering leadership roles.
  • Proven ability to lead agile teams and deliver results.
  • Strong technical foundation in modern frameworks, with hands-on experience in .NET/C# preferred.
  • Excellent communication and collaboration skills.

Benefits

  • Company-paid medical
  • Dental
  • Vision with 100% employer paid options
  • FSA and HSA, 401k match, and telehealth options.
  • Parental leave and support, up to $20k in fertility services.
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