Remote Jobs RockRemote Jobs Rock

Senior Director, CX Strategy

🕒 4 days ago
Customer Experience StrategyNPS MethodologyCustomer Journey MappingQuantitative Analysis

📜 Description

  • Own the NPS methodology, ensuring its reliability and clarity for leadership.
  • Define and map customer journey stages, identifying critical moments and quantifying risks.
  • Create a prioritized CX investment agenda with clear ownership and measurable outcomes.
  • Report on customer experience insights to executives and the board, influencing cross-functional teams.
  • Manage a small team, setting high standards and providing guidance.

🛠️ Requirements

  • 12+ years of relevant experience (or 8+ post-MBA) in customer experience strategy or management consulting.
  • Direct ownership of an NPS or VoC program at enterprise scale.
  • Experience building impactful customer journey or lifecycle frameworks.
  • Background in enterprise B2B or SaaS, with knowledge of subscription economics.
  • Strong quantitative skills for data analysis.
  • Proven executive communication skills.

Benefits

  • Flexible spending accounts
  • A flexible time away plan
  • Family leave programs

The Senior Director, Strategy & Business Planning is a leadership role focused on driving growth and operational effectiveness within the Payer & Strategic Markets organization.

Strategic PlanningBusiness Performance ManagementFinancial AcumenTeam Leadership
🕒 yesterday

The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that.

Business StrategyOperations ManagementFinancial AnalysisCapacity Planning
🕒 yesterday

The Director of Strategic Finance will lead financial planning and analysis for Lyft's key business lines, driving strategic decision-making and performance through advanced analytics and ROI frameworks.

Financial PlanningBudgetingForecastingROI Frameworks

Trusted by Remote Workers