🔥 12 hours ago
Design, integrate, and validate drone-based autonomous robotic systems, developing control and navigation software and taking prototypes through simulation, field testing, and deployment.
Service Engineer
🕒 2 days ago
Field ServiceTechnical Equipment TroubleshootingEquipment InstallationEquipment Repair
📜 Description
- Provide customer support during field and in-house visits or dispatches.
- Install, repair, maintain, and test technical equipment on site.
- Diagnose technical issues and determine appropriate solutions.
- Prepare detailed service reports and maintain accurate process documentation.
- Use field automation systems and follow company procedures and protocols.
- Coordinate with technical teams, understand customer needs, and build positive customer relationships.
🛠️ Requirements
- Technical degree in chemistry, biology, physical measurements, or a similar field.
- Minimum 2 years of proven field service experience.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Ability to work flexible shifts and adapt to changing schedules.
- Strong customer orientation and team spirit.
- Familiarity with mobile tools and applications.
- Good spoken and written English.
Full job description
The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Main Responsibilities & Tasks:
- Provide service and customer support during field and inhouse visits or dispatches
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Ensure the timely and correct documentation of processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company's filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations / briefings
- Contact customers concerning processes of the customer file
- Build positive relationships with customers
Qualification & Skills:
- Technical degree in chemistry, biology, physical measurements or similar
- Minimum 2 years of proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- High customer orientation
- Team spirit
- Familiarity with mobile tools and applications
- Good command of spoken and written English
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
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