🕒 yesterday
As a Care Advocate, you will be the primary point of contact for patients and providers, ensuring compassionate support and effective communication within the healthcare system.
Member Advocate (Contractor)
📅 Jul 24
📍 Worldwide - Remote🪈 Entry-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇪🇸 Spanish Required⏳ Temporary/Contract
Customer SupportHealth InsurancePatient AdvocacyOnboarding
📜 Description
- Assist new customers with onboarding and selecting appropriate health plans.
- Help members with care journey issues, including finding providers and claims assistance.
- Give feedback to the product team to improve member support experiences.
- Ensure members feel cared for and satisfied with the service.
🛠️ Requirements
- Bilingual (English and Spanish) preferred but not required
- Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred.
- Comfortable with remote work.
- Excellent communicator.
- Strong preference for candidates fluent in Spanish and English.
- Some knowledge of healthcare and/or insurance benefits preferred.
- Entrepreneurial. Self-directed. Excited to build something from scratch.
- Values-oriented. You care about making our healthcare system work better for people and business owners.
- Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
- Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
✨ Benefits
- Remote company with a fully distributed team – no return-to-office mandates
- Direct positive impact on members' lives – wait until you see the positive feedback members share every day
- Sana Benefits - Member Advocate (Contractor)
- Operations /
- Full-time /
- Submit your application
- LinkedIn profile
- Provide accurate guidance in health insurance and employer benefits via phone, text, chat, and email.
Full job description
Sana’s vision is simple yet bold: make healthcare easy.
We all know navigating healthcare in the U.S. is confusing, costly, and frustrating -- and our members are used to feeling that pain. That’s why we’re building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them.
Whether it’s a quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we’ve built intuitive tools to make managing health benefits just as seamless.
We are looking for a hard-working, empathetic Member Advocate (Contractor) to join our customer support. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems.
If you love solving hard problems that make people’s lives easier, come build with us.
What you will do:
About you:
Benefits:
Similar jobs
Search more Customer Success Manager jobs
🕒 yesterday
As a Customer Service representative, you'll provide exceptional support to customers, resolving inquiries and enhancing their experience through effective communication and problem-solving.
Customer Experience Associate (Bilingual; Spanish) (Part Time, Remote)
🕒 7 days ago
Age Bold👥 11 - 50 employees🏢 Health, Wellness And Fitness
🕒 7 days ago
As a Bilingual Customer Experience Associate, you will engage with members through outreach and support, enhancing enrollment and satisfaction with Bold's exercise programs.
📍 Worldwide - Remote💰 $24 - $26 / hour⚖️ Part-Time🪈 Entry-level🤝 Customer Success Manager📢 🇪🇸 Spanish Required📢 🇬🇧 English Required
Coordonnateur ou coordonnatrice, Succès client
🕒 8 days ago
Fundica👥 11 - 50 employees🏢 Financial Services
🕒 8 days ago
This entry-level role involves managing daily client relationships, ensuring smooth onboarding and training, and enhancing customer satisfaction and retention.
WorkforceTech Client #1 | Call Scheduler
🕒 13 days ago
SD Solutions👥 201 - 500 employees🏢 Staffing And Recruiting
🕒 13 days ago
As a Call Scheduler, you will proactively engage with customers through outbound calls, offering training sessions and support to enhance their experience with the Connecteam platform.