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Sr. Customer Success Manager

📅 Jul 29
Customer SuccessSalesforce CRMProject ManagementData Analysis

📜 Description

  • Build custom Mutual Success Plans to align Salesloft strategy with customer objectives.
  • Guide customers in prioritizing next steps on their Mutual Success Plans.
  • Partner with internal teams on impactful tasks and projects.
  • Review customer data trends and proactively identify focus areas.
  • Create impactful QBRs and prioritize data insights for each customer.
  • Lead customer-facing webinars and internal trainings on industry insights.

🛠️ Requirements

  • 6+ years of experience in a Customer Success role.
  • 1+ years of experience using Salesforce CRM with intermediate to expert knowledge.
  • Experience in a SaaS/Technology company or fast-growing start-up preferred.
  • Superb listening skills to uncover customer objectives.
  • High level of empathy and strong communication skills.
  • Expert project management skills with the ability to prioritize effectively.

Benefits

  • Generous PTO and parental leave
  • Fertility, family, and parenting benefits
  • Mental health support
  • Wellness and professional stipends

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingBusiness TransformationProcess Re-engineering
🔥 23 hours ago

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

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