We’re looking for an experienced Project Manager Senior with a strong track record of leading implementations involving multiple vendors. You should be skilled in aligning stakeholders, ensuring commitments are met, and keeping projects on track. You thrive in fast-paced environments, excel at client collaboration, and maintain full control over project execution.
If you are a strong communicator, detail-oriented, and enjoy solving technical challenges, this role is a great fit for you!
Responsibilities
Process Management
● Act as the ultimate authority and accountable owner of project execution, ensuring timelines, quality standards, and customer expectations are met.
● Develop and maintain the project schedule in Microsoft Project.
● Own the backlog: meet with the client to resolve questions, translate needs into acceptance criteria, refine user stories using your judgment and experience, and lead conversations so the whole team shares a common understanding of what needs to be built.
● Collaborate with the Architect to ensure the technical solution stays aligned with the client's needs.
● Lead Scrum ceremonies and internal meetings (Scrum Master role); define each team member's responsibilities and resolve their questions.
● Serve as the primary escalation point: remove blockers, and identify, log, and mitigate risks with contingency plans.
● Document business domain knowledge, definitions, and technical solutions in Confluence; capture and assess change requests and additional scope.
● Report status, performance, and risks to the client, Delivery leadership, and executives, including C-level.
● Collaborate with the Delivery Director on hiring and team expansion needs.
● Capture, document and understand change requests/additional scope.
Time tracking & Resource Management
● Approve time-off requests and weekly timesheets, ensuring project continuity.
● Coordinate with HR and Office Administration on sick leave and study day certifications.
● Oversee onboarding and offboarding of team members.
Client Management
● Serve as the primary day-to-day contact for the client's engineering team, providing regular progress updates and demos.
● Become the foremost expert on the client's business logic, product, and objectives, and apply it to project strategy.
● Work with client technical counterparts to keep business and technical requirements aligned.
● Identify growth opportunities, supporting account expansion and upselling.
Pre-Sales to Development Transition
● Act as technical liaison between pre-sales and engineering, ensuring a smooth handoff from specifications to implementation and helping define project scope.
Team Leadership
● Lead and motivate the team, fostering a positive, high-performance culture.
● Hold monthly 1:1s with engineers, providing mentorship and feedback, and conduct annual performance assessments.
● Define career development plans with HR and practice leads
Technical Skills
● 10+ years as a project manager, planning projects and delivering on time with customer satisfaction.
● Experience with a hybrid Waterfall-Agile approach and leading Scrum events.
● Proficiency in Microsoft Project.
● Strong technical acumen: cloud architectures, estimation, and go-live activities. A development background is a big plus.
● Ensure technical quality with the Architect, keeping user stories ready for engineers, pull requests on time, and releases on schedule.
● Manage access and setup (vendor APIs, repositories, deployment pipelines).
● Fintech knowledge preferred, banking experience a strong advantage.
● Experience managing revenue, margins, and expenses is desirable.
Soft Skills
● Strong ownership, proactiveness, and sense of urgency; able to work autonomously and make informed decisions.
● Flexible mindset, able to adapt to changing priorities and take on tasks beyond the job description, handling extended work hours when needed.
● Excellent communication and transparency, keeping the Delivery Director informed of obstacles, status, and progress.
● Advanced English (written and spoken) and confident presentation skills for customers and executives.
● Strong negotiation and conflict resolution skills, balancing client needs and project constraints.
● Client-oriented, with sharp business vision and the ability to spot upselling and cross-selling opportunities.
● Highly organized in a fast-paced environment, able to delegate effectively, and a natural team leader and motivator.
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