🕒 24 days ago
Serve as the CEO’s force multiplier by shaping strategic decisions, running the founders’ operating cadence, owning board and investor work, and driving high-priority cross-functional projects to completion.
Chief of Staff
🕒 5 days ago
Financial ModelingUnit EconomicsP&L AnalysisCross-functional Project Leadership
📜 Description
- Own the COO’s operating cadence, including KPI reviews, business reviews, forecasting, and seasonal planning.
- Lead cross-functional initiatives such as market launches, cost and margin improvements, systems rollouts, and operational turnarounds.
- Build financial models and analyses on unit economics, labor costs, capacity, pricing, and renewals to inform decisions.
- Partner with Finance on operations planning, budgets, forecasts, KPIs, and performance management.
- Prepare board and executive materials, communications, talking points, and decision memos.
- Align Operations and HQ teams on priorities, resources, timing, and decisions; manage urgent requests for the COO.
🛠️ Requirements
- Advanced financial modeling and analytical skills, comfortable building a P&L or unit economics model from scratch
- Proven ability to lead complex, cross-functional projects and drive results without direct authority
- Strong written and verbal communication, including experience preparing materials for senior executives and boards
- Sound judgment and discretion with confidential information (labor, financial, legal, and personnel matters)
- Self-starter mentality: you’re comfortable with ambiguity, take initiative, and don’t wait to be told what to do
- Willingness to get close to the field, including visiting yards and meeting with operators and district partners
- Experience in operations-heavy, field-based, or asset-intensive industries (transportation, logistics, infrastructure, energy, or similar)
- Prior experience as a Chief of Staff, or in a business operations or strategy role supporting an operating executive
- Familiarity with public sector contracting, labor and union environments, or education-related markets
- Experience with BI and data tools (SQL, Looker, Tableau, or similar) and comfort working with large operational datasets
✨ Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Holidays
- Wellness benefits
- Vacation
Full job description
About Zūm:
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
We’re looking for a Chief of Staff to be a force multiplier for our COO. You’ll sit at the center of a fast-growing operating business, where new districts, yards, and markets launch while existing ones are still being built out. Your job is to help the COO see around corners: run the operating rhythm, drive the company’s highest-priority cross-functional initiatives, and turn messy operational data into decisions.
You’ll work across Operations, Finance, Sales, HR, Legal, Safety, and Technology, and you’ll have regular exposure across the executive team and Board. You’ll take on the problems that don’t have an owner yet, build the structure around them, and hand them off once they run on their own.
This is a fast-paced environment where the scope changes week to week. If you need a clearly defined lane this one isn’t for you. But if you want to be close to the decisions, enjoy getting into the details of an operating business, and like building things from scratch, keep reading.
This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.What You'll Do:
Who You Are:
8+ years of experience in management consulting, investment banking, private equity, corporate strategy, or FP&A/strategic finance. Top-tier management consulting experience (McKinsey, BCG, Bain, or equivalent) is a strong plus
Advanced financial modeling and analytical skills, comfortable building a P&L or unit economics model from scratch
Proven ability to lead complex, cross-functional projects and drive results without direct authority
Strong written and verbal communication, including experience preparing materials for senior executives and boards
Sound judgment and discretion with confidential information (labor, financial, legal, and personnel matters)
Self-starter mentality: you’re comfortable with ambiguity, take initiative, and don’t wait to be told what to do
Willingness to get close to the field, including visiting yards and meeting with operators and district partners
Experience in operations-heavy, field-based, or asset-intensive industries (transportation, logistics, infrastructure, energy, or similar)
Prior experience as a Chief of Staff, or in a business operations or strategy role supporting an operating executive
Background in a high-growth, venture- or PE-backed company
Familiarity with public sector contracting, labor and union environments, or education-related markets
Experience with BI and data tools (SQL, Looker, Tableau, or similar) and comfort working with large operational datasets
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