Clinical Documentation & QA Specialist
Location: Remote – South Africa
Working Hours: 9:00 AM – 5:00 PM EST
Schedule: Monday – Friday
Salary: R 26,500–30,000
About the Role
We are looking for a highly detail-oriented and organised Clinical Documentation & QA Specialist to review clinical documentation, identify errors or gaps, and ensure records meet required quality and compliance standards.
This is a hands-on quality assurance role where you will work closely with RBTs, BCBAs and other providers to review documentation, coordinate corrections and ensure issues are resolved accurately and on time.
The ideal candidate is patient, thorough and confident providing constructive feedback. You should be comfortable dealing with pushback and difficult conversations while remaining professional and not taking things personally.
Requirements
Key Responsibilities
What We're Looking For
The successful candidate will be:
Experience & Qualifications
Healthcare experience or previous CentralReach experience is not required and training can be provided.
However, the following would be advantageous:
No specific clinical licence or mandatory qualification is required.
Software & Tools
Important Expectations
This role requires someone who can stand their ground professionally.
You will occasionally deal with RBTs, BCBAs or other providers who may be frustrated or push back when documentation needs to be corrected. The right person needs to be able to remain calm, objective and professional, focus on the requirements, and not take difficult interactions personally.
If you enjoy quality assurance, spotting details others may miss, keeping records accurate and helping teams improve their documentation, this could be a great fit.
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