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Mid-Market Account Manager

🕒 5 days ago
SalesAccount ManagementSaaSCustomer Success

📜 Description

  • Execute renewal processes with a focus on expansion and long-term partnership development
  • Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
  • Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
  • Lead onboarding programs that accelerate customer time-to-value and platform adoption
  • Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
  • Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)

🛠️ Requirements

  • 3-5+ years in a quota-carrying Sales or Account Management role managing a mid-market book in SaaS or developer tools
  • Proven ability to expand product usage while growing your book of business and triaging renewal risk
  • Track record of consistently hitting renewal and expansion targets across a multi-account portfolio
  • Experience blending product-led signals (usage/adoption data) with direct selling
  • Excellent communication skills, with the ability to sell technical value to both technical and non-technical audiences
  • Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
  • Strong problem-solving skills and a consultative approach to uncovering expansion opportunities
  • Passion for AI/automation and staying current with industry trends

Benefits

  • 💰 Competitive Salary & Equity
  • Dental
  • Vision and Life Insurance
  • 🚼 Paid Parental
  • Medical
  • Caregiver Leave
  • 🏝 Flexible Time Off (FTO) + Holidays
  • 🚗 Commuter
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