At Remote Talent LATAM, we connect top Latin American talent with leading companies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities.
About the Client
Our client is a growing U.S.-based company specializing in wood repair, restoration, and preservation services for residential properties.
They operate through a network of local franchise locations across the U.S. and are focused on providing homeowners with high-quality solutions to repair and preserve existing wood rather than replace it.
They are looking for a reliable and personable Customer Service Representative to join their centralized Connect Center and help support both customers and franchise locations.
About the Role
We are looking for a Customer Service Representative to handle inbound and outbound calls, follow up with leads, schedule appointments, and communicate with customers through phone, text, and email.
This role is ideal for someone who enjoys talking to people, stays organized, follows through on tasks, and can work efficiently in a fast-paced environment. The client values a natural communication style and wants someone who feels more like a helpful neighbor than someone simply reading from a script.
Key Responsibilities
Requirements
Requirements
Benefits
Benefits
❌ Applications from candidates outside LATAM will not be considered.
📄 Resumes must be submitted in English.
🚫 Applications that do not meet these criteria will be automatically rejected.
Provide customer service, sales, appointment-setting, lead-generation, or administrative support for US-based clients, handling customer communications, lead follow-up, CRM records, and day-to-day business operations.
Handle inbound calls from customers moving home, cancelling or transferring services, and new occupiers, using active listening and persuasive sales skills to offer suitable products and meet service and sales targets.
Support customers by phone, email, and video throughout the digital car-rental pick-up process, resolving questions, finalizing bookings, and recommending services in German, English, and Spanish.
Guide customers through reservations and digital vehicle pick-up by phone, email, and video, resolving questions and coordinating with international stations to ensure a smooth start to their journey.
Help German-speaking customers choose travel products and services through friendly, tailored phone support, building product expertise while delivering an effortless customer experience.
