Senior Corporate Counsel, Customer Success

The Senior Corporate Counsel, Customer Success leads legal support for the global Customer Success organization, managing contracts, disputes, and compliance throughout the customer lifecycle.

Description

• Lead the global Customer Success legal team, overseeing work allocation and matter routing.
• Own tiered escalation paths for legal matters and enforce engagement guardrails.
• Maintain the Customer Success legal playbook and standardize legal guidance for self-service.
• Advise on customer disputes, collections, and litigation matters, managing outside counsel as needed.

Requirements

• J.D. from an accredited law school and active bar membership in good standing.
• 7+ years of relevant legal experience in commercial contracting, dispute resolution, and litigation.
• Demonstrated experience drafting and negotiating complex commercial agreements.
• Direct experience managing or supporting litigation and collections matters.
• Strong analytical and risk-assessment skills with clear business recommendations.
• Excellent written and verbal communication skills for non-legal stakeholders.
• Demonstrated ability to lead a team and manage a high volume of matters independently.
• Draft, review, and negotiate Master Services Agreements and related customer agreements.