Network Engineer II - IN
Rackspace👥 5001 - 10,000 employees🏢 Cloud Computing
The Network Operations Engineer will provide exceptional customer support and maintain network integrity through proactive monitoring and troubleshooting.
Network Engineer I - IN
🕒 8 days ago
Cisco 2900Cisco 3500Cisco 3700Cisco 4900
📜 Description
- Take ownership of complex network issues and ensure resolution or proper documentation.
- Actively monitor the Rackspace network using various tools.
- Respond to escalated issues from internal customers and engage with external customers.
- Troubleshoot technical issues including latency, packet loss, and DDoS attacks.
- Conduct maintenances to ensure standardization and uptime.
🛠️ Requirements
- Minimum of 18 months of recent networking experience in a command-line oriented environment.
- CCNA-level aptitude.
- Minimum of 12 months of experience in a customer service role.
- Excellent written and verbal communication skills.
- Critical thinking skills with the ability to provide precise solutions under pressure.
Full job description
The Network Operations Network Engineer I plays a vital role in maintaining critical networking systems, ensuring uptime, and providing exceptional customer support.
Description
- Take ownership of complex network issues and ensure resolution or proper documentation.
- Actively monitor the Rackspace network using various tools.
- Respond to escalated issues from internal customers and engage with external customers.
- Troubleshoot technical issues including latency, packet loss, and DDoS attacks.
- Conduct maintenances to ensure standardization and uptime.
Requirements
- Minimum of 18 months of recent networking experience in a command-line oriented environment.
- CCNA-level aptitude.
- Minimum of 12 months of experience in a customer service role.
- Excellent written and verbal communication skills.
- Critical thinking skills with the ability to provide precise solutions under pressure.
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