As a Customer Support Analyst, you will provide expert support for our Enterprise B2B SaaS platform, ensuring high customer service standards and resolving technical issues efficiently.
Scientific Engagement Specialist
π Description
- Build and maintain relationships with academic researchers and research groups.
- Understand research goals, algorithms, and workflows; provide initial scientific guidance and connect users with internal experts.
- Track research projects, QPU usage, and publications, supporting progress from experimentation to substantive projects.
- Translate research-community needs and feedback into recommendations for Product and R&D.
- Create tutorials, courses, notebooks, and demos for the Quandela Hub Training Centre.
- Organise and contribute to research workshops, technical webinars, and scientific events.
π οΈ Requirements
- Master's degree or PhD in quantum computing, quantum information, physics, computer science, mathematics or a related discipline (PhD preferred but not required).
- + 3 years of relevant experience, including meaningful research experience in quantum computing, quantum information, quantum physics, quantum algorithms or a closely related field.
- Strong understanding of quantum computing fundamentals, with the ability to read scientific papers and engage in technical discussions.
- Experience conducting research in an academic, industrial or applied R&D environment.
- Experience creating technical documentation, tutorials, presentations or educational content.
- Ability to communicate complex technical concepts clearly to users with different levels of expertise.
- Strong interpersonal skills and genuine interest in building long-term relationships with researchers.
- Excellent written and spoken English.
- Hands-on experience with quantum software frameworks and quantum hardware/cloud platforms.
- Experience with photonic quantum computing or developing/applying quantum algorithms.
β¨ Benefits
- Competitive salary, flexible based on your experience
- Profit-sharing & company savings plan
- 100% health coverage (Alan)
- 50% transport reimbursement or sustainable mobility bonus
- Meal vouchers (Swile), Gymlib fitness support
- Childcare assistance & referral bonuses (β¬1,000ββ¬2,000)
- A meaningful role with real ownership, from day one
- A team eager to collaborate and grow with you
- A hybrid work model (3 days/week onsite in Massy, 1 day in Paris, 1 to 2 days remotely)
- Daily exposure to the entire quantum stack β from high-level APIs to low-level firmware, and everything in between.
Full job description
Quandela is a global leader in quantum computing, designing, building, and delivering cutting-edge quantum solutions for research and industry. Its offerings include the most energy-efficient quantum computers for data centers, full-stack quantum computing solutions accessible via the cloud, and algorithm access services for academic and industrial customers. Following a pragmatic, step-by-step roadmap, Quandela has been deploying industrial-grade systems since 2023 while developing future generations of fault-tolerant quantum computers capable of scaling through the integration of thousands of photonic components. Quandela is committed to making quantum computing accessible to all in order to address the most complex industrial and societal challenges.
Join Us at the Forefront of Quantum Computing Innovation π
We're looking for a Scientific Engagement Specialist to build deep relationships with Quandela's academic and scientific users, and help researchers successfully use our quantum computing technology for meaningful research. You'll act as the bridge between external researchers and Quandela's internal scientific and technical expertise, while also owning technical learning content and research-oriented community development.
Your Key Responsibilities
- Build and maintain trusted, long-term relationships with strategically relevant academic researchers and research groups.
- Understand researchers' objectives, algorithms, and workflows; provide first-level scientific guidance and connect them with Quandela experts when deeper expertise is needed.
- Track research activity (projects, QPU usage, publications) and help researchers progress from experimentation to substantive projects and advocacy.
- Capture emerging scientific needs and translate research-community feedback into recommendations for Product and R&D teams.
- Create technically accurate learning content for the Quandela Hub Training Centre (tutorials, courses, notebooks, demos).
- Organise and contribute to research workshops, technical webinars and scientific community events, including at academic conferences.
Requirements
- Master's degree or PhD in quantum computing, quantum information, physics, computer science, mathematics or a related discipline (PhD preferred but not required).
- + 3 years of relevant experience, including meaningful research experience in quantum computing, quantum information, quantum physics, quantum algorithms or a closely related field.
- Strong understanding of quantum computing fundamentals, with the ability to read scientific papers and engage in technical discussions.
- Experience conducting research in an academic, industrial or applied R&D environment.
- Experience creating technical documentation, tutorials, presentations or educational content.
- Ability to communicate complex technical concepts clearly to users with different levels of expertise.
- Strong interpersonal skills and genuine interest in building long-term relationships with researchers.
- Excellent written and spoken English.
Nice to have
- Hands-on experience with quantum software frameworks and quantum hardware/cloud platforms.
- Experience with photonic quantum computing or developing/applying quantum algorithms.
- Publication record or experience contributing to academic research projects.
- Experience running workshops, hackathons or scientific community programmes.
- Familiarity with developer or open-source communities.
Benefits
- Competitive salary, flexible based on your experience
- Profit-sharing & company savings plan
- 100% health coverage (Alan)
- 50% transport reimbursement or sustainable mobility bonus
- Meal vouchers (Swile), Gymlib fitness support
- Childcare assistance & referral bonuses (β¬1,000ββ¬2,000)
What we offer:
- A meaningful role with real ownership, from day one
- A team eager to collaborate and grow with you
- A hybrid work model (3 days/week onsite in Massy, 1 day in Paris, 1 to 2 days remotely)
- Daily exposure to the entire quantum stack β from high-level APIs to low-level firmware, and everything in between.
Process
- Talent Acquisition Interview (30')
- Hiring Manager Interview (45')
- Use Case (a live use case or one to be prepared at home and presented afterward)
- Meeting with the teams
- 2 reference check
- Offer
(This process is provided for guidance only and may evolve depending on the roles)
At Quandela, we believe that the strength of our team is the plurality of experiences, perspectives, and journeys. We are committed to building a respectful, inclusive, and welcoming work environment. All applications are welcome.
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