Intune Specialist

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions. Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients. We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below! Why we think you will love working here: With us you count as a person, our doors are always open. We live the Qualysoft Team Spirit and stand for transparency! Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.

Responsibilities:

Manage and maintain the enterprise Mobile Device Management (MDM) environment using Microsoft Intune

Administer and support mobile devices and Windows endpoints across a large-scale enterprise environment

Develop, maintain and continuously improve endpoint and mobile device management solutions

Manage device enrollment, configuration, compliance policies and security settings in Microsoft Intune

Support and manage device provisioning and deployment processes using Microsoft Autopilot

Provide 3rd-level technical support (L3) for internal users and customer environments

Investigate and resolve complex endpoint, mobile device and Intune-related technical issues

Collaborate with infrastructure, security, endpoint and other IT teams to ensure stable and efficient operations

Maintain technical documentation and follow established IT processes, security standards and documentation requirements

Contribute to the continuous improvement and optimization of the endpoint management environment

Work effectively within a complex enterprise environment with approximately 40,000 managed devices

Requirements:

Proven professional experience with Microsoft Intune, Endpoint Management and/or MDM

Hands-on experience managing enterprise mobile devices and Windows endpoints

Practical knowledge of Microsoft Autopilot

Strong troubleshooting and problem-solving skills

Experience providing L3 technical support in an enterprise environment

Good understanding of endpoint configuration, device compliance and security policies

Experience working with Windows 10/11 environments

Ability to work independently and take ownership of assigned tasks

Strong communication and collaboration skills

Customer-oriented and solution-focused mindset

Ability to work effectively in a large-scale, complex enterprise environment with structured processes and multiple stakeholders

Willingness and ability to work effectively in a process-driven corporate environment

Nice to Have:

Knowledge of Microsoft Entra ID / Azure AD

Experience with Microsoft 365 administration

Knowledge of endpoint security and device compliance concepts

Experience with Microsoft Defender for Endpoint

PowerShell scripting experience

Experience with Conditional Access and Microsoft security solutions

Experience working in ITIL-based service management environments

Previous experience supporting environments with thousands of managed devices

Experience working in a highly regulated or process-driven enterprise environment