🕒 5 days ago
Own relationships with a portfolio of CPG brands, helping customers get value from a digital shelf platform through expert guidance, actionable eCommerce insights, and coordinated issue resolution.
Customer Success Manager
🔥 12 hours ago
Customer SuccessAccount ManagementClient SupportCustomer Relationship Management
📜 Description
- Build and maintain relationships with pharmaceutical clients after sale.
- Guide customers through the audit journey and coordinate a smooth experience.
- Conduct regular check-ins and serve as the first contact for operational and support matters.
- Support onboarding, adoption, and engagement across a high volume of accounts.
- Track credit consumption, CSAT, NPS, retention, and renewals.
- Partner with Account Managers on growth opportunities and share customer feedback to improve products and services.
🛠️ Requirements
- Experience in a customer-facing role such as Customer Success, Account Management, or Client Support.
- Excellent communication and interpersonal skills in English and Chinese; additional languages are a plus.
- Strong organizational skills and attention to detail.
- Proactive, solution-oriented approach and ability to work independently and collaboratively.
- Comfort working in a dynamic, fast-paced environment; startup or scale-up experience is a plus.
- Interest in pharma or life sciences.
- Experience with CRM tools; HubSpot is preferred.
✨ Benefits
- Flexible schedules throughout the year.
- Option to work from abroad for up to 45 days per year.
- Work equipment provided, including a laptop and headphones.
- Annual in-person company event and celebration in Europe.
- Individual coaching and mentoring on a development roadmap.
Full job description
About Qualifyze:
Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.
With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.
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