Carrier Partnerships Manager

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Carrier Partnerships Manager is responsible for developing, managing, and expanding strategic relationships with parcel carriers, logistics providers, e-commerce delivery companies, and other transportation partners that participate in the Open Locker Network. This role will serve as the primary commercial liaison between the organization and carrier partners, driving network utilization, onboarding new carriers, supporting operational integration, and identifying opportunities that increase parcel volume through the network.

The ideal candidate brings a strong background in parcel transportation, last-mile delivery, carrier operations, and business development. They must possess a deep understanding of carrier networks, delivery economics, alternative delivery solutions, and the challenges facing carriers in dense urban and suburban markets.

This role plays a critical part in driving network density, increasing locker utilization, reducing failed delivery attempts, and expanding participation across the open delivery ecosystem.

Your role in our future 

Carrier Partnership Development

• Develop and execute strategies to recruit regional, national, and international parcel carriers into the Open Locker Network.
• Build executive-level relationships with carriers, 3PLs, logistics providers, couriers, and emerging delivery platforms.
• Identify opportunities to expand carrier adoption and increase package volume across existing network locations.
• Lead commercial discussions, partnership negotiations, and contract development with transportation partners.
• Maintain a pipeline of prospective carrier partners and provide accurate forecasting of network volume opportunities.

Strategic Network Growth

• Collaborate with internal sales, site acquisition, operations, and product teams to align carrier requirements with network expansion plans.
• Identify market opportunities where carrier demand can accelerate locker deployment.
• Analyze carrier delivery patterns to determine optimal locations for network growth.
• Develop business cases demonstrating the economic benefits of out-of-home delivery solutions for carriers.

Account Management

• Serve as the primary point of contact for assigned carrier partners.
• Conduct regular business reviews with key partners to monitor performance, growth opportunities, utilization, and service quality.
• Manage carrier onboarding, implementation timelines, and expansion initiatives.
• Ensure partner satisfaction while identifying opportunities for increased adoption and network utilization.

Operational Collaboration

• Work closely with carrier operations teams to optimize delivery workflows and locker utilization.
• Support operational issue escalation and resolution.
• Coordinate testing, pilot programs, and market launches with participating carriers.
• Gather carrier feedback and communicate network enhancement opportunities to internal stakeholders.

Market Intelligence

• Monitor industry trends within parcel transportation, e-commerce logistics, last-mile delivery, BOPIS, PUDO, and locker networks.
• Analyze competitor offerings and identify opportunities to strengthen the Open Locker Network value proposition.
• Provide market intelligence to leadership regarding carrier strategies, volume trends, and emerging delivery models.

Performance Management

• Track and report on key performance indicators including:
  • Carrier adoption
  • Active carrier count
  • Package volume growth
  • Network utilization
  • Revenue generation
  • Pilot conversion rates
  • Customer satisfaction
• Prepare executive-level presentations and strategic recommendations.

Qualifications

Carrier Partnership Development

• Develop and execute strategies to recruit regional, national, and international parcel carriers into the Open Locker Network.
• Build executive-level relationships with carriers, 3PLs, logistics providers, couriers, and emerging delivery platforms.
• Identify opportunities to expand carrier adoption and increase package volume across existing network locations.
• Lead commercial discussions, partnership negotiations, and contract development with transportation partners.
• Maintain a pipeline of prospective carrier partners and provide accurate forecasting of network volume opportunities.

Strategic Network Growth

• Collaborate with internal sales, site acquisition, operations, and product teams to align carrier requirements with network expansion plans.
• Identify market opportunities where carrier demand can accelerate locker deployment.
• Analyze carrier delivery patterns to determine optimal locations for network growth.
• Develop business cases demonstrating the economic benefits of out-of-home delivery solutions for carriers.

Account Management

• Serve as the primary point of contact for assigned carrier partners.
• Conduct regular business reviews with key partners to monitor performance, growth opportunities, utilization, and service quality.
• Manage carrier onboarding, implementation timelines, and expansion initiatives.
• Ensure partner satisfaction while identifying opportunities for increased adoption and network utilization.

Operational Collaboration

• Work closely with carrier operations teams to optimize delivery workflows and locker utilization.
• Support operational issue escalation and resolution.
• Coordinate testing, pilot programs, and market launches with participating carriers.
• Gather carrier feedback and communicate network enhancement opportunities to internal stakeholders.

Market Intelligence

• Monitor industry trends within parcel transportation, e-commerce logistics, last-mile delivery, BOPIS, PUDO, and locker networks.
• Analyze competitor offerings and identify opportunities to strengthen the Open Locker Network value proposition.
• Provide market intelligence to leadership regarding carrier strategies, volume trends, and emerging delivery models.

Performance Management

• Track and report on key performance indicators including:
  • Carrier adoption
  • Active carrier count
  • Package volume growth
  • Network utilization
  • Revenue generation
  • Pilot conversion rates
  • Customer satisfaction
• Prepare executive-level presentations and strategic recommendations.

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected. 

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