PSI is a leading Contract Research Organization (CRO) with 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.
At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.
We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.
We looking for a knowledgeable, proactive, and self-motivated Systems Engineer to join our global yet closely-knit Systems Development team. Our in-house projects include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.
In this role, you will provide technical support for enterprise applications, troubleshoot application issues, and participate in testing and implementation activities to ensure smooth business operations.
Full-time employment based in Latvia
You will:
Provides Level 1–3 support, administers remote systems and business applications, and helps maintain secure, reliable IT services across distributed branches while coordinating with users, vendors and the Head of Group IT.
Provide Tier 2–4 support for enterprise and specialized applications, troubleshoot issues, install systems, train users, monitor software releases, and support validation, testing, and technical audits.
Analisa e resolve casos técnicos complexos de clientes SaaS, investiga incidentes e integrações, apoia o suporte N1 e encaminha problemas ao Desenvolvimento com evidências e documentação.
Administer and monitor Linux, Windows, and cloud infrastructure in a 24/7 production NOC, resolving incidents, maintaining system availability, and supporting operational processes and critical services.
Investigate and resolve complex platform, API, webhook, and integration issues; coordinate incident response, monitor system health, and deliver actionable escalations and documentation for enterprise customers.
