We’re Proof, a high-growth company in the legal tech industry, founded in 2017. We’ve built a best-in-class platform trusted by thousands of law firms across the United States for Service of Process, the formal delivery of legal documents, and E-Filing. We connect law firms with process servers and enable electronic court filing, delivering over a million documents per year through a network of thousands of process servers. We’re working to make the legal system more efficient, transparent, and accessible than it’s traditionally been.
We design for the whole service, not just the interface. We aren't a downstream team turning tickets into screens; we help the company understand complex problems, make ambiguity concrete, and decide what should become simpler before more gets built.
Design isn't an approval gate that every decision has to pass through. Depending on the work, we may lead the problem framing, partner with Product, Engineering, and Operations to explore a solution, or help a team improve work already underway. The goal is to bring the right level of design involvement while important decisions are still open.
We’re looking for a Senior Product Designer to take on challenging product and service workflows, with a primary focus on the onboarding workflows that power legal document delivery.
Delivering documents in the real world comes with inevitable edge cases and complications. An action in the field ripples through our internal systems and what a law firm sees. For example, if a process server finds a recipient has moved, the law firm needs clarity, internal teams need to resolve the exception, and the delivery workflow changes. Designing here means understanding those connections and deciding whether the right intervention is software, a process shift, automation, or all three.
You’ll report directly to the Director of Design on a small, high-leverage team, partnering with Product, Engineering, and Operations leadership to frame ambiguous problems, explore tradeoffs, and shape direction before solutions are locked in.
You’ll have meaningful autonomy to frame problems, choose the right approach, and drive work forward, with close cross-functional partnership, not a prescribed playbook.
Part of the work here is strengthening how we build context, shifting toward an everyday habit, not a scheduled research phase. Rather than wait for complete briefs, we dig into the mechanics of the service by shadowing Operations specialists, listening to law-firm calls, talking with process servers, and asking questions until we have a solid understanding. From there, we move fluidly between sketching, prototyping, and writing clear recommendations to help teams make confident decisions while the problem is still open.
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