Founding Customer Success Manager
Dust👥 51 - 200 employees🏢 Computer Software
As the Founding Customer Success Manager, you will build and lead customer relationships, driving AI adoption and measurable outcomes for strategic enterprise clients.
Senior Customer Success Manager - Delphix - East
🕒 5 days ago
Customer Success ManagementAccount ManagementKPI MeasurementTechnical Communication
📜 Description
- Establish and maintain relationships with key decision makers within assigned accounts.
- Orchestrate relationships with assigned clients, defining value, increasing adoption, and securing retention.
- Partner with the Delphix Account Team to find opportunities for expanded usage of Delphix.
- Hold business discussions with the Economic Buyer to reinforce value and identify expansion opportunities.
- Act as the Delphix liaison for technical inquiries, issues, or escalations.
- Measure and monitor customer's achievement of critical and key performance indicators.
🛠️ Requirements
- Bachelor's Degree in Business, Computer Science, Information Systems, or related major.
- 8+ years of experience in account management/customer success in a software company.
- Experience negotiating and closing customer contracts (renewals & expansion).
- Track record of leading technical conversations and persuading others based on requirements.
- Experience working in a development, testing, or data management environment.
- Understanding of DevOps, Test Data Management, Agile, CI/CD, and Masking.
✨ Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Retirement benefits
- Life insurance
- Wellness programs
- Total time off
Full job description
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
Our Director of Customer Success at Perforce is searching for a Senior Customer Success Manager to join the team in support of Delphix customers in the eastern US region.
About You:
You are customer-focused, who is experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources.
Responsibilities:
Knowledge, Skills and Abilities:
AI Fluency:
Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.
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