🕒 8 days ago
Manage employer payroll tax registrations, account setup, and state notice resolution for members, coordinating with agencies and internal teams while maintaining clear communication and improving processes.
Validation Support Representative
📅 Sep 3
Fraud PreventionIdentity Document ReviewFraud DetectionCustomer Service
📜 Description
- Review suspicious sales flagged by automated tools and identify missing information in identity documents.
- Prevent identity theft and other fraud, and report findings accurately.
- Approve valid sales and block fraudulent sales to support finance order originations.
- Report issues or bugs found in dashboards and tools promptly.
- Resolve banking transaction disputes with timely, empathetic support and in line with internal policies and regulatory requirements.
- Investigate suspicious patterns, identify root causes, and work with cross-functional teams on resolution and ongoing risk mitigation.
🛠️ Requirements
- Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields.
- Basic level of English.
- Intermediate knowledge of Microsoft Office tools.
- Previous experience in customer service or support, preferably in sales or the financial sector, for at least one year.
- Effective communication skills, ability to work in a team, and handle difficult situations under pressure.
✨ Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- Pension Fund
- Company-funded employee life and disability insurance
- 20 days vacation, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Headphone benefit
- Home office equipment allowance and wellness perks
- Catered Lunch
Full job description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
A successful candidate for the role of Fraud Prevention Representative should possess strong communication skills, enabling effective collaboration with his team and different teams across multiple countries. They must have a deep understanding of customer service/fraud prevention principles and the ability to analyze diverse fraud vectors and ensure to adapt to market-specific needs. The candidate should also demonstrate cultural sensitivity, problem-solving abilities, and the capability to receive and act on constructive feedback to drive continuous improvement and maintain high customer satisfaction levels.
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
#LI-JB1
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Responsibilities
Requirements
Benefits
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