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Account Manager - Toronto

🔥 18 hours ago
📍 🇨🇦 Toronto - Hybrid🎸 Senior🧑‍💼 Account Manager💼 Full-Time
Account ManagementCustomer SuccessSaaSSalesforce
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📜 Description

  • Own a portfolio of existing customers to ensure adoption, value realization, and retention.
  • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
  • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
  • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
  • Collaborate cross-functionally with Legal, Sales Operations, and Renewals

🛠️ Requirements

  • 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
  • 4+ years of proven success managing renewals and growth within a SaaS environment.
  • Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
  • Bachelor's degree or equivalent experience.

✨ Benefits

  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
Apply Now

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