Full-Stack Engineer, Human Agent Tooling
As a Full-Stack Engineer on the Human Agent Tooling team, you'll develop tools that empower support agents to resolve member issues efficiently and effectively.
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We're assembling a small founding team to build something genuinely hard: high-throughput services that inspect live traffic, terminate and analyze TLS in the data path, and hold near-zero latency while doing it. This is real systems engineering — streaming, distributed, latency-obsessed — not another CRUD app behind a form.
You won't be starting cold. You inherit real infrastructure and real users, which means what you build reaches production in weeks, not years. The work is high-leverage from day one, and there's nowhere to hide — in the best way.
AI-native. Non-negotiable. You leverage AI to operate as a 10x engineer — demonstrable AI proficiency is a hard requirement, not a nice-to-have.
What You'll Own
You take a capability from a rough idea all the way to production, and then you keep it alive and healthy there — meeting its latency and reliability targets, instrumented well enough to prove it, and hardened to survive real load and real failure. You own the outcome, not the ticket. You'll lead a functional area end to end: set its technical direction, make the calls that matter, and pull other engineers along with you.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
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