Founding Customer Success

About Open Standard

Open Standard is on a mission to build the world's best money, starting with the US dollar. We believe money should move the way data does: instantly, globally, at any hour, in any amount. Today, financial transactions are hindered by delays, fees, and inefficiencies that every business must bear. We’re here to change that.

Our flagship product, Open USD, is a stablecoin designed for the internet: programmable, global, and built to reward the businesses that champion its adoption. Launched in close partnership with industry leaders like Stripe, Visa, Mastercard, Coinbase, and Shopify, Open Standard already has over 200 top companies in its network. Our lean team is based in San Francisco and New York and is led by Zach Abrams, who co-founded Bridge (acquired by Stripe for $1.1B) and previously led product at Brex, Coinbase, and Square.

Money is the world's most foundational product. Join us to help redefine it.

Your role

As Open Standard’s first Customer Success Leader, you will play a pivotal role in bringing the world’s largest banks, payment companies, and fintechs onto the Open USD platform. From the day a partner signs, you will become their main point of contact, guiding them through integration, launch, and every stage of future growth. You’ll collaborate closely with product teams at our founding partners, including Stripe, Coinbase, Visa, and Mastercard, whose customers will be among the first to use Open USD.

This is an exciting opportunity to help shape Open Standard’s partner experience, take our earliest partnerships live, and convert a network of signed partners into a community of deeply engaged adopters.

What you'll do

• Launch new partners quickly by coordinating across Legal, Product, Compliance, and integration teams, ensuring launches happen in days, not weeks

• Develop tailored growth plans with each partner: define how Open USD fits their business, project transaction volumes for the first year, and identify key success drivers; lead quarterly reviews with partner leadership

• Connect partners within the network to foster collaboration and unlock new value as more companies adopt Open USD

• Serve as the single point of contact for partners after signing: manage launch announcements, handle reporting questions, and involve internal teams (Finance, Legal, Product) as needed

• Own the partner demand picture: build and maintain partner-level forecasts that guide Liquidity, Finance, and Product planning

• Continuously improve our onboarding and product by turning every partner’s experience into future best practices and enhancements

You may be a good fit if you

• Have experience onboarding partners at a payments network, stablecoin issuer, or banking-as-a-service platform

• Have worked in a network or marketplace business where facilitating participant connections was part of your role

• Possess enough technical fluency to lead integration calls without needing a dedicated solutions engineer

Strong candidates may also have

• Experience onboarding partners at a payments network, stablecoin issuer, or banking-as-a-service platform (if not already mentioned above)

• Additional technical expertise to independently own integration conversations

Logistics

• Location: San Francisco or New York, hybrid with a mix of in-office and remote days

Come work with us

Open Standard is headquartered in San Francisco with an office in New York. We’re a small, senior, and entrepreneurial team with high autonomy and trust. If our mission excites you and you meet most of the qualifications, we want to hear from you.