Remote | Contract | Global
We’re looking for a commercially minded Client Account Manager who understands the MSP / MSSP world and can take real ownership of client relationships.
This is more than traditional account management. You’ll work closely with MSP and cybersecurity leaders, understand their growth challenges, shape solutions, and identify opportunities to expand existing accounts.
You’ll have the autonomy to influence client strategy, proposals, retention, and revenue growth — with direct exposure to senior decision-makers.
Build and manage strong relationships with MSP and cybersecurity clients
Lead client conversations, uncover business challenges, and recommend the right solutions
Own client retention, expansion, and upsell opportunities
Create and shape commercial proposals and sales materials
Act as a trusted advisor to MSP/MSSP owners and senior leaders
Build relationships within MSP, MSSP, channel, and partner communities
Take ownership of a revenue target tied to client retention and growth
3+ years of experience in MSP/MSSP account management, agency account management, channel partnerships, or a similar client-facing commercial role
Strong understanding of managed IT / cybersecurity services and recurring-revenue businesses
Comfortable discussing SEO, paid media, content, and digital growth with clients
Proven commercial mindset — you’ve owned a book of business, revenue target, renewals, or expansion
Experience creating proposals, sales materials, or sales-engineering content
Excellent spoken and written English with strong client-facing communication skills
Confident enough to identify a client’s commercial problem and recommend a solution — rather than simply passing the issue along
Existing relationships within the MSP / MSSP ecosystem
Experience working with MSP-focused marketing or growth agencies
Channel, partnerships, or referral-network experience
Experience selling to technical B2B decision-makers
Your experience is primarily coordination or task management
You haven’t worked with MSPs, IT services, cybersecurity, or similar B2B technical buyers
You prefer executing predefined processes rather than identifying opportunities
You’re uncomfortable owning commercial conversations and revenue outcomes
Work directly with MSP and cybersecurity business leaders
Take ownership of a portfolio rather than simply coordinating accounts
Influence strategy, retention, and revenue growth
Build your network across the growing MSP/MSSP ecosystem
Work in a highly autonomous, commercially focused role
Remote setup with a global team
Direct visibility with senior leadership and decision-makers
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