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Customer Experience Enablement Senior Manager

🕒 29 days ago
Customer SuccessEnablement StrategyAI And AutomationCross-functional Collaboration

📜 Description

  • Own a clear enablement roadmap tied to CX goals, team effectiveness, and customer-facing outcomes.
  • Translate CSM pain points, voice of customer themes, and business priorities into actionable enablement strategies, tools, narratives, and guidance.
  • Partner with cross-functional teams to identify where enablement can improve customer conversations, book management, retention, and growth.
  • Shape strategic content and frameworks that help CSMs communicate value consistently across the customer journey.
  • Define success measures for enablement work and use feedback to continuously refine priorities.
  • Create self-serve tools and repeatable workflows to enhance resource accessibility for CX teammates.

🛠️ Requirements

  • 6–8+ years of customer success enablement, sales/revenue enablement, or related experience.
  • Proven ability to break down ambiguous business problems into clear priorities and practical solutions.
  • Demonstrated success translating customer and business feedback into resources that improve field effectiveness.
  • Strong ownership mindset with the ability to operate autonomously in a fast-paced environment.
  • Clear communicator with strong professional presence and the ability to influence stakeholders.
  • Experience using AI, automation, or systems thinking to improve scale and team efficiency.

Benefits

  • Competitive salary with generous annual cash bonus • Equity grants • Employee stock purchasing plan (ESPP) • Remote first work from home
  • Dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Lifestyle Spending Account (LSA) •
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