Key Responsibilities
Conduct in-store data collection and retail audits.
Recruit and maintain panel stores, distribute incentives, and build strong retailer relationships.
Support auditor hiring, training, supervision, and performance monitoring.
Handle ad-hoc requests, UC processes, and administrative tasks (cash advances, liquidation, etc.).
Ensure data quality by revisiting stores, troubleshooting issues, and supporting backend systems.
Collaborate with teams (MDQC, Data Ops, Data Sci, CSM) to uphold reporting integrity.
Contribute to team learning, share best practices, and support continuous improvement initiatives.
Data Quality Focus
Maintain accuracy and integrity of collected data.
Explain and validate data movements store-by-store.
Reinforce quality KPIs and resolve issues (coding errors, unclear manuals, category definitions).
2+ years’ experience in data collection or retail environment.
Strong communication skills in Bahasa Melayu and English required; Mandarin/Cantonese is an advantage due to interaction with local retailers.
High integrity, attention to detail, and ability to work under pressure.
Proficiency with smartphones, gadgets, and collaboration tools (Google, MS Office, Skype, etc.).
Willingness to travel, conduct fieldwork in varying conditions, and engage with shopkeepers.
Problem-solving mindset, coaching ability, and professional maturity.
Additional Qualities
Adaptability: Comfortable working in diverse environments, weather conditions, and store settings.
Resilience: Ability to handle repetitive tasks, long hours, and dynamic challenges in the field.
Analytical thinking: Skilled at identifying root causes of data issues and proposing improvements.
Collaboration: Strong team spirit, proactive in sharing knowledge and supporting colleagues.
Customer engagement: Capable of building trust and rapport with shopkeepers to ensure cooperation.
Initiative: Seeks opportunities for process improvement and efficiency gains.
Professional maturity: Maintains composure and effectiveness under pressure in a fast-paced environment.
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
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