🕒 yesterday
Provide first-line customer support across phone, email, and chat, managing requests efficiently, resolving complaints, and collaborating with colleagues to deliver accurate, friendly service and improve customer experience.
Norwegian-speaking Customer Support Agent for iGaming Company in Malta
📅 Jan 28
📍 Worldwide - Hybrid🎹 Mid-level🛟 Customer Support Specialist📢 🇳🇴 Norwegian Required📢 🇬🇧 English Required💼 Full-Time
NorwegianEnglishCustomer SupportLive Chat
📜 Description
- Assist players via live chat, email, and phone with account, payment, withdrawal, verification, security, technical, and gameplay questions.
- Become an expert on online casino and sportsbook services.
- Coordinate with other departments to resolve customer cases.
- Handle sensitive situations professionally and make responsible decisions.
- Identify patterns, risks, and customer trends, and suggest improvements to systems and customer experience.
🛠️ Requirements
- Fluent written and spoken Norwegian.
- Good English.
- Interest in sports, gaming, or digital services.
- Enjoy solving problems and communicating with people.
- Able to handle responsibility and make decisions.
- Comfortable with shift work.
Full job description
Start your international career in iGaming – Live & work in Malta
What if your next job didn’t just change your role…
but your country, network, lifestyle and future career path?
We’re looking for a Norwegian-speaking Customer Support Agent to join an international iGaming company in Malta, one of Europe’s biggest hubs for online gaming, tech, and digital entertainment.
This is how thousands of people start their global careers. And many never leave the industry again.
Why this role is bigger than “just customer support”
Customer Support in iGaming is where you:
- Learn how a fast-paced international company actually runs
- Work with payments, security, fraud, compliance & player experience
- Understand customer psychology and digital platforms
- Build experience that can lead to roles in Fraud, Compliance, VIP, Payments, CRM, Product or Team Leadership
This industry promotes from within. A lot.
What you’ll actually be doing
You’ll become an expert on online casino and sportsbook services while helping customers via:
- Live chat
- Phone
You’ll support players with:
- Account questions
- Payments & withdrawals
- Verification (KYC)
- Security checks
- Technical and gameplay questions
You’ll also:
- Work closely with other departments to solve cases
- Handle sensitive situations with professionalism
- Spot patterns, risks and customer trends
- Contribute ideas to improve systems and customer experience
No two days look the same — it’s fast, social, and problem-solving driven.
Requirements
What helps you succeed here
- Fluent Norwegian (written & spoken)
- Good English
- Interest in sports, gaming or digital services
- You like solving problems and talking to people
- You can handle responsibility and make decisions
- Comfortable with shift work
Benefits
Real career growth (not just a promise)
You’ll have access to internal development paths in areas like:
- Escalations
- Fraud & Risk
- Compliance
- Commercial operations
- Product knowledge
And then there’s Malta…
Living in Malta means:
- 300+ days of sun
- Beaches after work
- International friend groups
- English-speaking environment
- Easy travel around Europe
- A huge social scene of people working in gaming & tech
It’s one of the easiest places in Europe to start an international life.
What’s included
- Relocation support
- Bonus scheme
- Hybrid work model
- One-time home office setup support
- Up to 40 days per year working remotely from anywhere
- Wellbeing allowance
- Private health insurance
- Weekly office breakfasts & lunches
- Regular team & company events
This role is perfect if you want:
- A fresh start
- International experience
- A social life abroad
- A career path inside a global industry
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