Next Job Abroad is seeking a highly motivated and skilled German Speaking Customer Support Agent to join our esteemed team within the iGaming sector in Malta. This position offers an excellent opportunity for individuals who are proficient in the German language and wish to further their career in a dynamic and engaging environment.
In this role, you will be responsible for providing exceptional customer service to our German-speaking clientele, ensuring inquiries are addressed efficiently and effectively. Your engagement will significantly contribute to our customers' overall experience and satisfaction with our gaming services. We are pleased to provide relocation assistance to facilitate your transition to life in Malta.
Requirements
Benefits
Serve as a Mandarin-English point of contact for prospective and current clients, managing inquiries, consultations, follow-ups, records, and administrative coordination to support client satisfaction and intake goals.
Handle inbound customer calls in English and Spanish, guiding callers through complex and potentially fraud-related concerns with accuracy, empathy, and professionalism while coordinating with support teams.
Serve as the first point of contact for customers, resolving account, order, billing, and product questions across phone, chat, and email while documenting cases and meeting service targets.
Handle customer questions across phone, chat, and email, troubleshoot account and product issues, document cases, and help improve support processes while meeting service and satisfaction targets.
Provides Tier 1 support by responding to customer calls, emails, and chats, troubleshooting product issues, educating users, and documenting interactions while escalating technical issues when needed.
