🕒 3 days ago
Provide pre- and post-sale support for audio and guitar products, helping customers troubleshoot hardware, software, computers, and DAWs while resolving service, account, and order issues.
German Customer Care - Work On-site or Remote in Greece
📅 Jul 2
GermanEnglishCustomer ServiceCustomer Support
📜 Description
- Resolve customer questions about subscriptions, billing, and technical issues.
- Assist customers by phone, chat, and email.
- Troubleshoot app and device issues and help customers access their accounts.
- Explain content availability, language options, and promotions.
- Maintain service quality and follow internal guidelines.
- Complete an 8-day training program and 12-day nesting period before full production.
🛠️ Requirements
- Fluent German (spoken and written, near-native level preferred)
- Good English skills (B2)
- Excellent written communication skills for chat and email
- Strong multitasking skills and comfortable using Windows and online tools
- Ability to work independently and as part of a team
- Flexible and willing to work late shifts or weekends
- Previous customer service experience is a plus but not required
- Passion for streaming platforms or digital services is an advantage
✨ Benefits
- Flexible work options: on-site in Athens or remote anywhere in Greece
- Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
- Competitive monthly salary plus two extra annual payments
- Paid training and onboarding program
- Health insurance and additional perks
- International work environment with colleagues across Europe
- Free online Greek language courses
- Modern offices in Athens with comfortable break areas
Full job description
Are you fluent in German and passionate about helping customers? Do you want to live in Greece while working in a dynamic international environment, supporting users of a major streaming platform?
We are looking for German-speaking Customer Care Representatives to assist customers with inquiries about subscriptions, billing, technical issues, and content availability. You will handle interactions via calls, chat, and email, providing a seamless and professional customer experience.
This role is ideal for candidates who want international experience and the chance to enjoy the Mediterranean lifestyle. Whether you prefer the vibrant energy of Athens or the flexibility to work remotely from anywhere in Greece, this opportunity combines career growth with lifestyle benefits.
Your Responsibilities
- Support customers with subscription, billing, and technical inquiries
- Handle interactions via phone, chat, and email
- Troubleshoot app or device issues and assist with account access
- Provide information on content availability, languages, and promotions
- Maintain high-quality service and follow internal guidelines
- Participate in an 8-day training program and 12-day nesting period before full production
- Work flexible schedules, including evenings, weekends, and seasonal peaks
Requirements
- Fluent German (spoken and written, near-native level preferred)
- Good English skills (B2)
- Excellent written communication skills for chat and email
- Strong multitasking skills and comfortable using Windows and online tools
- Ability to work independently and as part of a team
- Flexible and willing to work late shifts or weekends
- Previous customer service experience is a plus but not required
- Passion for streaming platforms or digital services is an advantage
Benefits
- Flexible work options: on-site in Athens or remote anywhere in Greece
- Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
- Competitive monthly salary plus two extra annual payments
- Paid training and onboarding program
- Health insurance and additional perks
- International work environment with colleagues across Europe
- Free online Greek language courses
- Modern offices in Athens with comfortable break areas
- Career development opportunities and internal mobility
- Social events and team initiatives
Life in Greece
Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
Ready to start your German-speaking customer care career in Greece?
Apply today and join our international streaming support team!
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