Handles patient-facing phone operations for a specialty neurology practice, including scheduling, insurance eligibility and authorization, billing inquiries, accurate recordkeeping, and escalation of complex cases.
Coordinate customer orders from entry through delivery by tracking purchase orders, ETAs, carriers, and warehouse partners, resolving order issues, and keeping shipment information accurate across multiple systems.
Coordinate daily inventory reconciliation between 3PL warehouses and NetSuite by investigating discrepancies, updating records, following up with warehouse partners, and escalating items with potential financial impact.
Lead NeoWork’s visual identity across landing pages, sales and marketing materials, and social channels, building a consistent brand system and partnering with leadership on positioning and visual storytelling.
Build, maintain, and optimize Webflow marketing sites end to end, owning site architecture, CMS, performance, integrations, and publishing while collaborating with design and marketing teams.
Manage full-cycle monthly bookkeeping for client accounts, using QuickBooks Online to record transactions, reconcile accounts, review financial statements, and investigate discrepancies.
Own delivery and performance for a high-volume intake team, serving as the client liaison while overseeing response-time SLAs, quality audits, KPI reporting, team coaching, and workflow improvements.
Leads HR strategy and employee support in Venezuela, overseeing recruitment, performance management, engagement, training, employee relations, and compliance with local labor laws.
Manage prospect relationships and assigned sales cycles from qualification through onboarding, while maintaining HubSpot pipelines and automations and supporting client retention and growth.
Own the full enterprise sales cycle across the US and Latin America, from prospecting and discovery through negotiation and close, selling in English and Spanish while managing pipeline, quota, and forecasts.
Create and moderate AI-generated content, review outputs for quality and brand consistency, edit video, and support high-volume creative production for enterprise clients.
Provides executive-level administrative support by managing calendars and communications, preparing documents, coordinating travel, and assisting with projects while handling sensitive information with discretion.
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