Billing, Credentialing & Back-Office Operations Coordinator

Location: Remote

Hours: Full-time preferred (40 hours/week); minimum 30 hours/week

About Nabi Health

At Nabi Health, we provide weight-inclusive nutrition care for people navigating eating disorders, disordered eating, and body distress. Our clinical model is supported by a strong operational backbone that ensures patients and providers have seamless, reliable, and ethical care experiences.

We are seeking a Billing, Credentialing & Back-Office Operations Coordinator to support revenue cycle operations, provider onboarding, and administrative workflows that enable our clinicians to deliver high-quality care at scale. This role is ideal for someone who is detail-oriented, systems-driven, and excited to help build operational processes in a growing, mission-driven healthcare startup.

What You’ll Do

• Billing & Revenue Cycle Management

  • Manage day-to-day billing workflows, including claims submission, reconciliation, and follow-up

  • Track and resolve claim denials and follow up with payers to ensure timely reimbursement

  • Maintain accurate billing, insurance, and provider records within EMR and practice management systems

  • Support revenue cycle reporting and collaborate with operations leadership to improve efficiency

  Credentialing & Provider Enrollment

  • Manage credentialing and payer enrollment for new Registered Dietitians (RDs)

  • Track credentialing timelines to ensure clinicians are onboarded and billable as efficiently as possible

  • Maintain up-to-date provider licenses, credentials, and payer statuses

  • Ensure provider capacity keeps pace with patient growth

  Back-Office & Administrative Operations

  • Support onboarding of clinicians into EMRs, billing systems, and administrative workflows

  • Maintain accurate provider and administrative data across internal systems

  • Assist with scheduling, data entry, and clinician administrative support as needed

  • Collaborate with leadership to streamline workflows and build scalable operational processes

  Compliance & Communication

  • Ensure compliance with HIPAA and payer requirements across all workflows

  • Serve as a point of contact for clinicians and patients regarding administrative and billing questions

  • Communicate clearly, professionally, and empathetically in a patient-centered care environment

What You Bring

Required

• 1+ years of healthcare administration experience

• Prior experience with medical billing, insurance claims, denials, or RCM workflows

• Strong organizational skills and exceptional attention to detail

• Comfort with EMRs, billing software, spreadsheets, and Google Workspace

• Ability to work independently in a fast-paced, fully remote environment

Preferred

• Experience with credentialing, payer enrollment, or provider onboarding

• Experience in behavioral health, nutrition, or eating disorder practices

• Familiarity with EMRs such as SimplePractice, Healthie, or similar systems

• Working knowledge of CPT and ICD-10 codes

What We’re Looking For

• A problem-solver with a process-first mindset

• Highly reliable, proactive, and detail-oriented

• Comfortable with ambiguity and rapid growth environments

• Clear, timely communicator and strong collaborator

• Committed to equity, respect, and patient-centered care

What We Offer

• Competitive pay

• Health, dental, and vision insurance (for full-time roles)

• Home technology reimbursement

• Flexible scheduling within core business hours

• Professional growth opportunities within a rapidly scaling health organization