Director of Commercial Operations – Immunology – West Region

Join our Immunology Sales team as a Director of Commercial Operations, leading a high-performing team to enhance customer engagement and achieve business objectives in the West region.

Description

• Lead, recruit, develop, and retain a high‑performing regional team to execute approved customer engagement strategies.
• Own the customer portfolio and overall customer experience, ensuring accurate communications across all team touchpoints.
• Build and sustain relationships with senior leaders and industry thought leaders for strategic engagement.
• Align account plans with payer and managed-care considerations to optimize access and reimbursement strategies.
• Deliver regional business results and meet defined P&L targets.

Requirements

• BA/BS degree and at least 10 years of experience in sales, marketing, or managed care within the pharmaceutical industry.
• Minimum of 3 years of people management experience.
• At least 3 years' experience building and managing customer relationships.
• Ability to travel up to 50%, including overnight trips within the assigned territory.
• Demonstrated ability to develop regional strategic business plans and implement omnichannel strategies.
• Strong knowledge of regional healthcare dynamics, including provider organizations and access/reimbursement considerations.
• Valid driver's license.
• Preferred: Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline.

Benefits

• Communicate and embed a customer-centric vision across large teams, motivating employees toward shared goals.