🕒 3 days ago
Provide pre- and post-sale support for audio and guitar products, helping customers troubleshoot hardware, software, computers, and DAWs while resolving service, account, and order issues.
French Speaking Customer Service Agent - Work In Sofia, Bulgaria
🕒 21 days ago
FrenchEnglishCustomer ServiceCustomer Support
📜 Description
- Serve as the primary contact for French-speaking customers.
- Resolve inquiries by phone, email, and live chat with empathy and accuracy.
- Record customer interactions in the CRM.
- Work with international colleagues to troubleshoot complex issues and improve processes.
- Maintain product knowledge and provide accurate support.
- Meet quality and performance targets.
🛠️ Requirements
- Native or fluent French (spoken and written) is mandatory for this role.
- Valid EU passport or a valid work permit for Bulgaria.
- Previous experience in the Customer Support Services industry is highly preferred but not required.
- Excellent communication and problem-solving skills, with a focus on client satisfaction.
- Ability to thrive in an on-site office environment located in Sofia, Bulgaria.
- Strong command of English for internal company communication.
✨ Benefits
- Competitive Monthly Salary
- Fully Paid Training Program
- Comprehensive Private Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel accommodation)
- Attractive Monthly Performance Bonus based on KPIs
- Career development opportunities within the dynamic job market of Bulgaria
Full job description
French Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.
Job Overview
We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.
Key Responsibilities
- Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector.
- Resolve customer inquiries via phone, email, and live chat with precision and empathy.
- Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.
- Collaborate with international team members to troubleshoot complex issues and identify process improvements.
- Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.
- Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction.
- Contribute to a positive, collaborative environment at our on-site facility in Sofia.
Requirements
- Native or fluent French (spoken and written) is mandatory for this role.
- Valid EU passport or a valid work permit for Bulgaria.
- Previous experience in the Customer Support Services industry is highly preferred but not required.
- Excellent communication and problem-solving skills, with a focus on client satisfaction.
- Ability to thrive in an on-site office environment located in Sofia, Bulgaria.
- Strong command of English for internal company communication.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training Program
- Comprehensive Private Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel accommodation)
- Attractive Monthly Performance Bonus based on KPIs
- Career development opportunities within the dynamic job market of Bulgaria
- And Much More...
Life in Bulgaria
Jobs in Bulgaria are increasingly popular for professionals looking for a high quality of life, affordable cost of living, and a blend of rich history and modern amenities. Bulgaria offers a wonderful climate, friendly local culture, and a unique lifestyle that makes it one of the most exciting French-speaking jobs destinations in Southeastern Europe.
When you accept this French Speaking Customer Service Agent position in Bulgaria, you will discover that Bulgaria is not only a fantastic place to work but also a destination for adventure, amazing cuisine, and social vibrancy. We take care of every detail through our relocation package, ensuring your transition to living in Bulgaria is smooth, stress-free, and rewarding.
How to Apply
If you are ready to take the next step in your career and join a leading firm, click the Apply Now button to submit your application. Our team at Mercier Consultancy Group looks forward to reviewing your credentials and potentially welcoming you to the team.
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