Network Operations Analyst

The Role

About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.   Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.   We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. #LI-DNI If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com   NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".   All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

Key Responsibilities

Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls;

Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required;

Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;

Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;

Plan and support network expansions, topology changes, and capacity improvements;

Maintain accurate and up-to-date network documentation, procedures, and incident records;

Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds;

Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents.

Skills & Qualifications

Advanced English communication skills (B2 level or higher), both written and spoken;

Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience);

Solid understanding of networking fundamentals and protocols, including:

Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree

IP networking: ARP, Subnetting, ACLs, DHCP

Routing: BGP, OSPF

Transport & management: TCP, UDP, SNMP, NTP, SSH

Troubleshooting tools: Ping, Traceroute

Proven ability to troubleshoot production environments with a hands-on and analytical approach

Strong prioritization skills and ability to operate calmly under pressure

Clear communication skills, with the ability to explain technical topics to different audiences

Proactive mindset and willingness to continuously learn and improve;

Cisco CCNA certification (required); higher-level certifications are a plus

Nice to Have

Experience with Juniper, Fortinet, Huawei, or multi-vendor environments;

Previous experience in ISP, data center, or large-scale infrastructure environments;

Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);

Experience interacting directly with carriers and transit providers.

What We Offer