As a Chatroom Operator, you will respond to consumer inquiries with high accuracy, ensuring conversations remain contextual and engaging while maintaining a standard of excellence.
Téléopérateur / Hotliner au sein des Fonctions Techniques H/F à Casablanca
📅 Jul 16, 2025
Technical SupportUser AssistanceIncident ManagementDocumentation
📜 Description
- Respond to user inquiries with efficiency and care.
- Manage and track incident tickets using the ticketing software.
- Conduct tests on the Atlas platform to ensure optimal user experience.
- Participate in creating reports on tool usage and user questions.
- Update user guides and documentation for other hotliners.
- Assist users in maximizing their use of the platform.
🛠️ Requirements
- Vous êtes issu d'une formation Bac +2 et avez l'habitude d'être en contact avec des clients internes et externes.
- Vous maîtrisez l'environnement de la suite Office et en particulier Excel, et êtes habitué à travailler en étroite collaboration avec les équipes.
- Vous avez un niveau d'anglais professionnel vous permettant une utilisation à l'écrit comme à l'oral pour échanger parfois avec des utilisateurs anglosaxons.
- Vous êtes rigoureux, à l'écoute, capable de travailler en équipe et désireux d'apprendre.
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