Handle a humanitarian immigration caseload focused on T visa, U visa, and VAWA matters, leading case strategy, representing clients before USCIS and immigration courts, and guiding legal support staff.
Coordinate the immigration intake team, ensuring client information is collected accurately and logged on time, reviewing deadlines and quality, preparing consultation notes, and improving team processes.
Support immigration attorneys by managing calendars, tracking case production and deadlines, preparing performance reports, and coordinating communication across legal, production, and management teams.
Draft client declarations and immigration legal packets, gather case information, and communicate with clients while supporting humanitarian immigration matters with accuracy, empathy, and clear English-Spanish writing.
Coordinate and coach a sales team, optimize lead-to-sale conversion, oversee prospect qualification and missed-call follow-up, and use KPI dashboards to guide sales performance.
Oversee the legal production workflow, remove bottlenecks, prevent backlogs, develop team performance, and use KPIs and process improvements to strengthen quality and productivity.
Represent clients in removal and bond proceedings, develop immigration defense strategies, litigate in court and before agencies, and collaborate with a legal team to build strong cases and protect families.
Leads and develops sales teams, improves booking and consultation conversions, optimizes sales workflows, reports on performance, and drives client retention through post-sale initiatives.
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