🕒 yesterday
The Head of Analyst Relations will establish OpenAI's global analyst relations program, focusing on enterprise products and shaping the narrative that influences buying decisions.
Head of Conversion & Customer Insights
📅 Jun 29
CROUXBusiness AnalyticsExperimentation
📜 Description
- Lead the unified CRO, UX, and Business Analytics function, setting strategy, priorities, and operating rhythm.
- Own the end-to-end experimentation programme, ensuring insights translate into revenue, margin, and improved customer journeys.
- Allocate UX design and CRO resources to the highest commercial-impact initiatives in partnership with Brand and Market leads.
- Lead, develop, and performance-manage discipline leads and their teams, raising capability and driving commercial impact.
- Partner with Digital Product, Market Leads, and other stakeholders to ensure insights and tests inform actionable decisions.
- Educate the organisation on experimentation methodology, statistical literacy, and evidence-based decision-making.
🛠️ Requirements
- 8+ years of experience across CRO, analytics, UX or customer insight, with at least 3 years leading a function at Head/Director level.
- Proven ability to lead across multiple disciplines without needing to be a specialist in all.
- Strong command of experimentation methodology: significance, power, segmentation, and honest interpretation.
- Deep analytical grounding, with experience in funnel/cohort analysis, attribution, segmentation, and dashboards.
- Track record of building and leading high-performing teams, including hiring and developing specialists.
- Strong commercial instinct: turning insights into actionable recommendations that drive measurable results.
- Excellent executive communication and stakeholder management skills.
- Familiarity with Salesforce Commerce Cloud (SFCC), Magento, or enterprise testing/personalisation platforms.
✨ Benefits
- In addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.
- Stay secure at work and at home with a complimentary 1Password Family account.
- CV review
- Talent Acquisition Interview
- Hiring Manager Interview
- Leadership Panel
- Lovehoney Group - Head of Conversion & Customer Insights
Full job description
Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.
At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!
We are currently looking for a Head of Conversion & Customer Insights who will be integral to driving high-level performance across Lovehoney Group. You will lead the unified CRO, UX, and Business Analytics function, translating customer understanding into measurable commercial outcomes across all brands and markets. This is a strategic role focused on optimising experimentation, conversion, and insight delivery across the business.
What you will do
What you should bring
What we can offer you
- A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events.
- Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
- Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration.
- Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.
- Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.
- Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.
Our interview process
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