LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Senior Support Engineer to lead the team building the leading OSS AI gateway.
About the Role
We're looking for a Senior Support Engineer in India to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.
The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.
Responsibilities
Own the support queue and work through tickets to drive customers to success
Diagnose customer issues and solve for the root cause, not just the symptom
Reproduce customer issues in their specific environments
Submit pull requests for bug fixes and improvements where needed
Act as the technical voice of the customer back to engineering
What We're Looking For
Technical depth and real familiarity with the LiteLLM product surface
Obsessed with customers and making them successful with the product
Obsessed with solving root causes rather than patching over problems
Metrics-driven and hardworking, ready to move through a high volume of tickets
A strong bias toward understanding problems deeply
Why Join LiteLLM?
Fast-paced growth environment with deep technical ownership
Competitive salary
Resolve complex, high-priority customer issues as a Tier 2 support engineer, troubleshooting the JumpCloud platform and Windows environments while partnering with Support, Product, and Engineering to improve customer outcomes.
Senior Staff Premier Support Engineer resolving complex Cloudera support cases, owning strategic customer accounts, leading critical escalations, and mentoring engineers across teams.
Own an advertiser professional services expertise area as a senior technical escalation point, investigating complex issues, mentoring support teams, improving knowledge and processes, and partnering with Product, R&D, and business.
Provides enterprise and public sector customers with technical support across endpoint, cloud, and security environments, owning complex cases through resolution while improving troubleshooting resources and product supportability.
Provides enterprise and public sector customers with technical support across endpoint, cloud, and security environments, owning complex cases through resolution while improving troubleshooting resources and product supportability.
