Solutions Engineer

At Level Access, we’re leading the digital accessibility revolution—helping global enterprises create inclusive, compliant, and exceptional digital experiences. Our AI-driven platform, combined with deep accessibility expertise, enables organizations to design, build, and maintain accessible web, mobile, and product experiences that align with WCAG, Section 508, and ADA standards. We partner with some of the world’s largest brands to operationalize accessibility—transforming compliance from a checkbox exercise into a sustainable, organization-wide culture of inclusion!

As a Solutions Engineer (SE), you’ll be a trusted advisor guiding customers through their digital accessibility journey. Partnering closely with Account Executives and Customer Success, you’ll shape the technical strategy, deliver compelling product demonstrations, and architect tailored solutions that connect our platform and services to the customer’s unique goals.

You’ll engage directly with executives, developers, designers, and program owners to help them understand how Level Access can accelerate compliance, reduce risk, and improve user experience at scale.

Responsibilities

• Lead technical discovery to understand business drivers, accessibility maturity, and success criteria.
• Design and present tailored solutions showcasing how the Level Access Platform, integrations, and services address customer challenges.
• Deliver differentiated demos focused on value outcomes, not just features.
• Develop proof-of-concepts (POCs) or pilots demonstrating measurable impact.
• Act as a subject matter expert on accessibility standards, automation, and program governance.
• Provide feedback to Product and Product Marketing as the voice of the customer.

Qualifications

• 3+ years in a technical presales or solution consulting role within SaaS, DevOps, or compliance domains.
• Proven experience leading enterprise-level technical conversations with diverse stakeholders (C-Suite, Dev, UX, Legal, Procurement).
• Solid understanding of web technologies (HTML, CSS, JS frameworks) and API integrations.
• Familiarity with CI/CD pipelines, automated testing, and agile delivery models.
• Excellent communication, storytelling, and discovery skills—you thrive on understanding “why” before showing “how.”
• Ability to balance technical depth with business acumen in fast-paced, high-growth environments.
• Bonus: knowledge of WCAG, Section 508, ADA, or other accessibility frameworks.
• Willing to have some travel - up to 30%

Compensation and Benefits

This is a fulltime position. The compensation package offered will be determined by factors such as demonstrated experience, skills, and internal equity. In addition to base pay, this position is eligible for incentive compensation in the form of a [company bonus / commission / KPI incentive] plan.

Level Access is committed to supporting our global team with comprehensive and inclusive benefits. For employees in the United States and Canada, our offerings include medical, dental, and vision insurance, life and disability coverage (STD/LTD), and a retirement match. We also prioritize well-being and growth through flexible paid time off, paid parental leave, a remote work stipend, and professional development reimbursement. For employees in other locations, benefits are tailored to local regulations and employment status to ensure competitive support worldwide.