🕒 26 days ago
The MLOps Support Engineer ensures the stability and performance of AI/ML systems in production, providing operational support and monitoring to minimize disruptions.
Support Engineer, Engineering Operations
🕒 5 days ago
TypeScriptREST APIsSQLCloud Tooling
📜 Description
- Respond to technical issues and questions through Slack, Linear, and Pylon.
- Guide customers through technical challenges with the product.
- Escalate product bugs to Engineering with clear context.
- Create and maintain technical support documentation for Customer Success and Engineering.
- Identify recurring issues and propose product improvements.
- Build internal tools and implement AI workflows to make support more efficient.
🛠️ Requirements
- 2+ years of prior experience in the technical support, solutions engineering, or software engineering.
- Ability to read / write code in Typescript
- Good communication skills, able to juggle multiple technical conversations
- Familiarity with REST APIs, SQL, and cloud tooling.
- Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.
✨ Benefits
- A dynamic and supportive work environment where innovation and creativity are encouraged.
- Competitive salary and benefits package.
- Open vacation and sick policy, take the time you need.
- Opportunity for professional growth and advancement within a rapidly expanding startup.
- A culture that values diversity, inclusion, and the impact of every team member on our success.
- Back to jobs New
- We are only accepting candidates with verified LinkedIn profiles**
Full job description
Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels.
Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.
**We are only accepting candidates with verified LinkedIn profiles**
We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.
What You'll Own:
- Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
- Understand the technical nuances of Levanta's technology and guide customers through their challenges
- Escalate product bugs to the engineering team with clear context
- Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
- Identify repeat issues and propose solutions to improve the product
- Build out internal tools to solve common issues
- Utilize and implement AI workflows that will make our support process more efficient
What We're Looking For:
- 2+ years of prior experience in the technical support, solutions engineering, or software engineering.
- Ability to read / write code in Typescript
- Good communication skills, able to juggle multiple technical conversations
- Familiarity with REST APIs, SQL, and cloud tooling.
What Levanta Offers:
- A dynamic and supportive work environment where innovation and creativity are encouraged.
- Competitive salary and benefits package.
- Open vacation and sick policy, take the time you need.
- Opportunity for professional growth and advancement within a rapidly expanding startup.
- A culture that values diversity, inclusion, and the impact of every team member on our success.
- Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.
Similar jobs
Search more Support Engineer jobs
🕒 27 days ago
Provide post-sale technical support to customers, troubleshoot issues, and communicate resolution plans as a Technical Support Engineer in a dynamic environment.
🕒 3 days ago
Support the reliability of cloud and on-premises infrastructure by triaging incidents, troubleshooting devices and networks, coordinating with technical teams, and improving support processes and documentation.
🕒 3 days ago
Support the reliability of cloud and on-premises infrastructure by triaging incidents, troubleshooting devices and networks, coordinating with technical teams, and improving support processes and documentation.
🕒 4 days ago
Troubleshoot complex customer infrastructure and platform issues across SaaS and self-hosted deployments, investigate root causes, and partner with Product and Engineering to improve reliable infrastructure workflows.