We are looking for inspired technology professionals who love the challenge of implementing and migrating customers from their Active Directory, Okta, and other identity management directories to the JumpCloud platform through a structured, efficient, outcome-based process while leveraging your expertise and all available JumpCloud resources. Solutions Architects at JumpCloud will have the opportunity to work with a wide variety of customers on structured engagements to provide a strong trusted technical bridge between JumpCloud and our customers, from the start of their implementation through to their continued expansion and use of JumpCloud. A Solutions Architect will develop a partnership with their customers to gain insight and operate at a high level to enhance their customer’s experience with JumpCloud.
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. #LI-YM1 Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time. JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #LI-Remote #BI-RemoteGain a deep understanding of your customer’s environment and technical business needs through detailed and thorough discovery sessions.
Help define applicable milestones for your customer’s intended use of JumpCloud.
Develop and articulate a clear vision and plan to achieve those milestones.
Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with.
Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.
Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.
Work closely with larger customer organizations on long-term or ongoing engagements.
Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.
Work hands-on in customer environments when applicable to execute migration or configuration tasks.
Escalate and reproduce issues in-house and respond in a timely manner.
Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.
Test new customer use-cases using in-house and industry tools, and document the outcomes for customers and in our internal knowledge repository.
Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools, to provide the most effective, world-class solutions for our partners, prospects, and customers.
Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.
Consult, plan, and execute implementations of JumpCloud alongside other PS engagements and projects as-needed.
Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our customers.
A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software
6 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)
Minimum 1 year of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console
Deep technical expertise and a high aptitude in a customer-facing position
Project management, time management & planning skills
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Strong oral and written communication skills
Possesses a logical approach to problem solving
Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments
Willing to travel on-site to customer locations if required
Administrating or supporting Medium-to-Large scale SMB environments & architecture
Microsoft 365 and AzureAD experience
Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
Apple MDM, AD Device Management, AzureAD Connect, and Intune
Okta administrative experience or certification preferred
Google Workspace administrative experience
AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)
Device Management - Windows, macOS, iOS, Android and Linux Operating Systems
LDAP administration, troubleshooting, and maintenance experience
Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)
In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML
Scripting experience, PowerShell preferred
User onboarding and offboarding
Software systems setup and configuration experience
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