IT Support Apprentice

Company Description

Imperial College London is a world top ten University with an international reputation for excellence in teaching and research. Consistently rated amongst the world's best Universities, Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines.

We are looking for the best talent to join us in our mission, enabling Imperial to achieve enduring excellence in research and education for the benefit of society, by providing world-class information technology services.

Job Description

IT Support Apprentice

Salary: £29,586 per annum

Contract: 18-month fixed-term contract

Hours: 35 hours per week, working a rota between 08:30 and 18:00 Location: South Kensington (with travel to other Imperial College London campuses in Zones 1-2)

Expected Start Date: 12th August 2026

Advert Closing Date: The advert closing date is Sunday 7th June 2026 at 23:59; however, the role may close earlier if sufficient applications are received. We encourage candidates to apply as early as possible

About the Apprenticeship

Our IT Support Technician Apprenticeship Programme is designed to give you hands-on experience within a fast-paced IT environment, supporting the development of a strong foundation for a career in technology. Through a combination of practical work and structured learning, you’ll gain the skills and knowledge needed to succeed in a digital support role.

Your employment contract with Imperial will be for a fixed term of 18-months, with the formal apprenticeship training expected to take approximately 15-months.

You’ll work within Imperial’s ICT Customer Success Team, supporting college staff and students by resolving incidents, fulfilling service requests and responding to queries.

Your experience will be delivered across the following areas, giving you exposure to different support environments:

• 1st Line Service Desk – delivering remote support via phone, email and live chat, and managing requests through the service management system.

• TechBar – providing face‑to‑face IT support at designated campus locations.

• Field Engineering Support – delivering deskside, in‑person technical support across college buildings.

Training & Qualification

Alongside hands‑on experience, you’ll receive structured training and support to help you develop throughout the programme. This includes:

• An initial one‑week induction delivered by Imperial and the apprenticeship training provider.

• A minimum of 20% off‑the‑job learning across the duration of the apprenticeship.

• The remaining 80% of your time spent in role, gaining practical experience while carrying out your day‑to‑day responsibilities.

• Ongoing support with assessments and evidence gathering throughout the programme.

• On successful completion, you’ll achieve the Digital Support Technician Level 3 qualification, providing a nationally recognised credential and a strong foundation for a career in IT.

Location & Travel

You’ll begin your apprenticeship at Imperial’s South Kensington campus, working on-site full time. As you gain experience and confidence in the role, and following agreement with your manager, there may be opportunities for hybrid working.

The role will involve travelling to other Imperial campuses across London Zones 1–2, so flexibility and a willingness to work across different locations is essential. This exposure provides valuable insight into how IT services operate within a large, world‑leading organisation and will support your development and future progression in the field.

Qualifications

We’re looking for someone who is:

• Passionate about IT, curious, proactive and excited to start a career in tech, with a strong desire to learn.

• Excited about hands‑on problem‑solving and may have experience in fixing devices, troubleshooting PCs or gaming consoles, or helping friends and family with technology.

• Customer‑focused, friendly and confident, communicating professionally, politely and clearly with others.

• Analytical and solution orientated, resilient and positive when tackling challenging issues.

• Reliable, organised and effective with time‑keeping, able to stay calm under pressure in a fast‑paced environment.

• A collaborative team player who works well with others and adapts easily to change.

Additional Information

Why Join Imperial

• A well-supported Apprenticeship Programme with expert mentoring and a competitive annual salary.

• Structured learning and funded training, leading to a recognised Level 3 qualification and a strong foundation for a career in IT.

• 25 days annual leave, plus 8 additional University closure days and 8 Bank Holiday days.

• Access to world‑class facilities, campuses and inclusive staff networks within a welcoming and diverse environment.

• Extensive wellbeing support and gym membership options at Move Imperial, including gym and swim access, fitness classes and a climbing wall.

• Recognition and rewards for going above and beyond, including a University Garden Party for nominated staff and quarterly ICT Awards.

• Cycle‑to‑work and Electric Vehicle scheme, staff discounts, and much more!

At Imperial, our values – Respect, Collaboration, Excellence, Integrity and Innovation – guide everything we do. We are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds. We particularly encourage applications from women, ethnically diverse candidates, career changers and adult learners.