Senior Manager, Revenue Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Manager, Revenue Operations based in Canada.

The Senior Manager, Revenue Operations will play a strategic leadership role in strengthening the systems, processes, and data that support the organization’s go-to-market strategy. This position combines sales operations expertise, technical proficiency, and analytical thinking to improve revenue visibility and operational performance. Working closely with Sales, Marketing, Customer Success, Finance, and Operations, you will help connect the entire customer journey, from initial acquisition through deployment, expansion, and retention. You will lead complex cross-functional initiatives, develop scalable revenue processes, and build reliable forecasting and reporting capabilities. The role also involves developing a high-performing team, influencing business decisions, and driving organizational change. This is an opportunity to shape Revenue Operations within a growing, remote-first environment where collaboration, accountability, and measurable impact are highly valued.

• Strategic Revenue Operations Leadership: Partner with go-to-market leadership to translate business objectives into clear priorities, operational roadmaps, and initiatives that improve revenue performance.

• Sales Planning and Capacity Management: Design and maintain territory models, capacity plans, and headcount strategies, collaborating with relevant stakeholders on sales compensation and commission structures.

• End-to-End Revenue Process Design: Develop and continuously improve scalable processes covering lead qualification, sales execution, contracting, deployment, expansion, and customer retention.

• CRM and Data Governance: Oversee the integrity and structure of go-to-market data in Salesforce, identifying opportunities to improve system architecture, automation, reporting, and data quality in collaboration with CRM specialists.

• Reporting and Business Intelligence: Build and maintain sophisticated, cross-object reports and dashboards that provide leadership with timely insights into pipeline health, forecast accuracy, capacity, and operational performance.

• Forecasting and Strategic Analysis: Establish the data foundations needed for forward-looking forecasting, scenario planning, whitespace analysis, and more informed business decisions.

• Cross-Functional Collaboration: Align Sales, Marketing, Customer Success, Finance, and Operations around shared processes, data definitions, priorities, and measurable outcomes.

• Operational Improvement: Identify and resolve process bottlenecks, automation gaps, and data inconsistencies while ensuring the revenue infrastructure scales with business complexity.

• Project and Change Management: Lead complex initiatives from requirements gathering and scoping through implementation, stakeholder enablement, rollout, and adoption.

• Team Leadership and Development: Establish clear goals and accountability, coach team members, provide constructive feedback, and build development and succession plans that strengthen the function over time.

• Organizational Influence: Challenge assumptions, communicate data-driven recommendations, and champion new systems and ways of working across the go-to-market organization.

• Continuous Improvement: Ensure Revenue Operations has the structure, technical capabilities, and operational discipline required to support current priorities and future growth.

Requirements

• Professional Experience: At least 7 years of experience in Revenue Operations or Sales Operations, including hands-on Salesforce administration and expertise in workflows, automation, data architecture, and complex reporting.

• Enterprise Sales Operations: Experience supporting enterprise sales organizations with complex deal structures and close integration across quoting, billing, contracting, and order management.

• Lead Management: Familiarity with account-based marketing (ABM) lead management and large-scale customer expansion processes.

• Process Design: Demonstrated experience designing and implementing new sales processes from the ground up, with a strong focus on scalability and long-term effectiveness.

• Technical and Analytical Skills: Strong technical fluency, including advanced Excel capabilities and experience with business intelligence platforms such as Tableau and/or SQL for data extraction and analysis.

• Cross-Functional Leadership: Proven ability to navigate complex stakeholder environments, build alignment across departments, and lead initiatives during periods of organizational change.

• Project Management: Experience managing projects end to end, from requirements gathering and scope definition through development, implementation, and rollout.

• Communication Skills: Excellent written and verbal communication, including strong technical writing skills and the ability to coordinate effectively in a remote, asynchronous work environment.

• Change Management and Enablement: Ability to build stakeholder trust, communicate process changes clearly, support adoption, and design workflows that prioritize the seller experience.

• AI and Automation: Experience applying AI within revenue systems to improve operational efficiency, data accuracy, and analytical capabilities.

• Leadership and People Development: Ability to establish priorities, develop team capabilities, provide meaningful feedback, and foster a culture of accountability and continuous improvement.

• Strategic Thinking: Strong business judgment and the ability to translate complex data into actionable recommendations, forecasting insights, and operational plans.

• Hardware-Enabled Business Experience: Experience working in a hardware-enabled business is considered a strong asset.

• Work Authorization and Security: Must be a Canadian citizen, including dual citizens, or otherwise eligible to work in Canada. Candidates must be willing to comply with applicable security policies and standards and undergo a criminal records check upon hire.

• Core Values: A commitment to urgency, quality, teamwork, and trust, with a collaborative approach to problem-solving and a focus on measurable outcomes.

Benefits

• Compensation: On-target earnings of CA$152,000–CA$180,000, with the final package determined by experience, job-related skills, location, and demonstrated capabilities.

• Equity: Equity participation, providing employees with a stake in the organization’s growth.

• Remote Work and Flexibility: Remote work in Canada, with flexibility in how and where work is performed where the role permits.

• Health and Dental Coverage: Fully paid health and dental benefits with no waiting period.

• Health Spending Account: CA$500 health spending account.

• Wellness Support: Monthly reimbursement for fitness, wellness, or mental health programs.

• Career Development: Opportunities for advancement based on contribution, initiative, performance, and the ability to improve how the organization operates.

• Collaborative Culture: A work environment emphasizing clear expectations, honest feedback, trust, teamwork, and high-quality execution.

• Employee Connection: Opportunities to connect with colleagues through internal learning sessions, social activities, and team gatherings.