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Customer Success Engineer - YouTrack

🕒 10 days ago
Customer SuccessPre-sales EngineeringOnboardingTechnical Training

📜 Description

  • Provide technical guidance and pre-sales engineering assistance to potential new customers.
  • Provide onboarding sessions for new customers and technical training for existing ones.
  • Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
  • Manage existing large accounts and work proactively to retain and develop them.
  • Act as a liaison between customers and the product team.
  • Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

🛠️ Requirements

  • Have at least three years of customer-facing experience in project management, software development, or a related discipline.
  • Can speak and write English fluently.
  • Have strong interpersonal communication skills, both verbal and written.
  • Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
  • Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
  • Are able to work efficiently and independently in a distributed team.
  • Have a proven track record of building and developing relationships in the B2B sphere.
  • German language skills would be a plus, but they are not mandatory.
Keepersecurity

Bilingual Customer Success Manager

Keepersecurity👥 501 - 1000 employees🏢 Computer Software
🕒 yesterday

Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts.

📍 🇺🇸 United States - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇧🇷🇵🇹 Portuguese Required📢 🇪🇸 Spanish Required
Customer SuccessAccount ManagementSaaSCybersecurity
Twilio

Technical Support Expert 2

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 14 hours ago

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer.

📍 🇨🇴 Colombia - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇪🇸 Spanish Required
Customer ServiceComplianceTechnical SupportCritical Thinking

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