🕒 2 days ago
Leads the return review team, managing people, workflow, capacity, deadlines, quality, and review costs so returns meet service levels and issues are resolved within the team.
Warehouse Operations Manager
📅 Jul 16
Logistics OperationsWarehouse ManagementEcommerce FulfilmentStock Control
📜 Description
- Lead and develop warehouse, stock and facilities teams of around 50 colleagues.
- Oversee warehousing, fulfilment, returns, freight, couriers and logistics partners.
- Improve delivery performance, operational efficiency and customer satisfaction.
- Ensure compliance with health, safety and operational requirements.
- Set and monitor operational, financial and people KPIs; lead forecasting, labour planning and budgets.
- Manage supplier and logistics contracts, reporting, continuous improvement and operational change.
🛠️ Requirements
- Proven leadership experience in logistics, warehousing, fulfilment or distribution.
- Track record of leading and developing high-performing teams in a fast-paced environment.
- Experience driving operational and process improvements; ecommerce experience is advantageous.
- Strong knowledge of warehouse health and safety requirements.
- Strong analytical, planning, problem-solving, communication and stakeholder management skills.
- Experience with stock control systems and operational reporting.
- Lean or similar continuous improvement knowledge and a relevant logistics, supply chain or project management qualification are beneficial.
✨ Benefits
- A senior leadership role with direct impact on operational performance and customer experience
- The opportunity to lead and develop a large operational team within a growing ecommerce business
- Clear career pathways with progression opportunities within Central Functions and beyond
- Ongoing learning and development supported by tailored programmes and resources
- A collaborative, value*
Full job description
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products and everyday essentials quickly, safely and conveniently. As part of inspiring vet care, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
With annual sales exceeding £130 million and ambitious growth plans, we’re looking for an experienced Head of Logistics Operations to lead our warehousing, logistics and fulfilment operations.
This is an opportunity to take ownership of a high-volume operation, lead a team of around 50 colleagues and play a key role in shaping our operational performance and customer experience.
How You'll Make a Difference
As Head of Logistics Operations, you'll be responsible for the end-to-end management of our warehouse, logistics partners, facilities and stock operations. You'll ensure products move efficiently from supplier to customer while driving operational excellence, cost efficiency, colleague engagement and outstanding service levels.
Working closely with the Director of Operations, you'll help define and deliver the logistics strategy that supports our continued growth.
* Lead and develop our warehouse, stock and facilities teams
* Oversee end-to-end logistics operations, including warehousing, fulfilment, returns, freight and courier management
* Drive improvements in delivery performance, operational efficiency and customer satisfaction
* Ensure compliance with health, safety and operational requirements
* Manage workforce planning to meet demand, including during peak trading periods
* Develop and monitor KPIs across operational, financial and people performance
* Lead forecasting, labour planning and budget management activities
* Provide data-driven insights and reporting to senior leadership
* Identify and deliver opportunities for continuous improvement and cost efficiencies
* Build strong relationships with suppliers, couriers and distribution partners
* Manage third-party logistics and supply chain contracts to support strong service and commercial value
* Lead change initiatives, process improvements and operational transformation projects
You Might Be a Great Fit If...
We're looking for an experienced operational leader who can combine strategic thinking with a hands-on approach to running a fast-paced logistics environment. You'll bring:
* Proven leadership experience within logistics, warehousing, fulfilment or distribution
* A strong track record of leading and developing high-performing teams in a fast-paced environment
* Experience driving operational and process improvements
* Strong knowledge of warehouse health and safety requirements
* Strong analytical, planning and problem-solving skills
* Experience with stock control systems and operational reporting
* Strong communication and stakeholder management skills, with the confidence to influence across the business
* An adaptable, hands-on leadership style with a continuous improvement mindset
* Experience within ecommerce would be advantageous
* Knowledge of Lean methodologies or similar continuous improvement frameworks would be beneficial
* A qualification in Logistics, Supply Chain or Project Management would be advantageous
How We'll Support You
At inspiring vet care, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from:
* A senior leadership role with direct impact on operational performance and customer experience
* The opportunity to lead and develop a large operational team within a growing ecommerce business
* Clear career pathways with progression opportunities within Central Functions and beyond
* Ongoing learning and development supported by tailored programmes and resources
* A collaborative, value*
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