As the Senior Manager of Escalation Management, you will lead a team to enhance customer experience by driving systemic changes and mentoring talent while managing high-stakes incidents.
The head of EMEA Refund Fraud will lead the strategy for preventing and managing refund abuse, focusing on performance, risk, and building a high-performing team.
As the Manager of Solutions Engineering, you'll lead a team to support commercial customers, guiding technical discovery and shaping solutions in collaboration with Sales and other departments.
Lead Twilio's Customer Support team in LATAM, focusing on enhancing customer satisfaction, mentoring staff, and optimizing support processes to drive operational excellence.
Lead and grow a team of data engineers to enhance Dropbox's data foundations, focusing on data quality, self-serve analytics, and cross-functional partnerships.
