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Bilingual (French/English) Crisis Helpline Responder (Central Africa)

🕒 10 days ago
📍 🇬🇦 Gabon +3 - Remote?🥁 Junior🧘 Therapist📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
Crisis CounselingCrisis De-escalationRisk AssessmentSafety Planning
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📜 Description

  • Respond to crisis hotline calls with empathy and professionalism
  • Provide evidence-based crisis counseling and de-escalation support
  • Assess risk and arrange emergency services or referrals when needed
  • Maintain accurate, confidential call documentation
  • Develop tailored crisis management and safety plans
  • Coordinate shift handovers and dedicate each shift to crisis support services

🛠️ Requirements

  • Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
  • 1–3 years of helpline experience (paid or volunteer)
  • Proven ability to manage high-risk situations
  • Emotional resilience and calm decision-making under pressure
  • Mental health or emergency services background
  • Crisis Intervention or Suicide Prevention training
Full job description

Be the Voice That Makes a Difference.

As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.

This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.

Why This Role Matters

You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.

Responsibilities

  • Respond to crisis hotline calls with empathy and professionalism
  • Provide evidence-based crisis counseling and de-escalation support
  • Conduct risk assessments and arrange emergency services or referrals when required
  • Maintain accurate and confidential call documentation
  • Develop tailored crisis management and safety plans
  • Ensure smooth handovers between shifts
  • Dedicate each shift exclusively to Intellect crisis support services

Requirements

  • Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
  • 1–3 years of helpline experience (paid or volunteer)
  • Proven ability to manage high-risk situations
  • Emotional resilience and calm decision-making under pressure
  • Fluency in French and English language; additional languages are a plus

Preferred

  • Mental health or emergency services background
  • Crisis Intervention or Suicide Prevention training

If you’re driven to support people during their most difficult moments, apply today and help us save lives.

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